Assistant Store Manager - Operations
South Bend, Indiana
Job Description
Position Overview
As the Assistant Manager - Operations Lead, you will play a pivotal role in ensuring the success of our store by overseeing smooth and efficient day-to-day operations. Your responsibilities will include driving sales, enhancing customer satisfaction, managing inventory, supervising front-end and back-end associates, and managing various operational processes. You will collaborate closely with the Store Manager, Assistant Manager - Merchandising Lead, and the team to boost sales, optimize the workforce, and uphold our commitment to excellence.
Essential Duties and Responsibilities:
Leadership:
-Manage all aspects of store operations in collaboration with the Store Manager.
-Lead by example and maintain approachability for associates and customers.
-Participate in store meetings.
-Drive store sales to meet and exceed the Plan.
-Share merchandising, cost control, or sales ideas with the Manager for follow-up.
-Prepare and strive for future career advancement.
Customer Service:
-Provide excellent representation of Kabelin Ace Hardware through fully embodying the company's core values and what it means to be "The Helpful Place".
-Drive participation in the Ace rewards program, exceeding targets.
-Observe, monitor, and coach associate performance on the sales floor.
-Possess in-depth product knowledge and familiarity with store layout and product locations.
-Review customer satisfaction survey scores and collaborate with the team to enhance overall service levels.
-Foster B2B/Pro prospect collection in the store.
Operations:
-Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager -Merchandising Lead.
-Ensure prompt and accurate fulfillment of Online, Curbside, and Delivery Orders.
-Oversee all services requiring customer follow-up, including assembly, screen repair, glass repair, lock servicing, equipment servicing/warranty issues, etc.
-Ensure proper associate training, supply management, and timely repairs related to all store services.
-Train the entire team on the register and oversee all cashiering functions, including training, audits, and reports.
-Manage cash office operations.
-Plan and coordinate delivery scheduling for timely and organized deliveries.
-Ensure efficient receiving, sorting, and stocking of deliveries according to best practices.
-Ensure safe and efficient forklift operations.
-Accurately complete receiving and transfers.
-Maintain accurate location codes throughout the store, including mango backstock.
-Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering.
-Oversee cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports.
-Efficiently process defectives and claims on a weekly basis.
-Direct preventative maintenance and repairs to maximize and protect all physical assets (e.g., building, fixtures, equipment).
-Responsible for entering business customer information into HubSpot and maintaining inventory levels for certain business customers.
-Address and escalate any store IT issues.
Merchandising:
Support the Assistant Store Manager - Merchandising Lead in the responsibilities outlined below.
-Oversee the Customer Coordinator role and manage daily tasks of floor associates in collaboration with the Store --Manager and Assistant Manager - Operations Lead.
-Train associates in customer service and merchandising best practices.
-Manage all store services completed on the floor (pipe cutting, propane-related tasks, key cutting, key programming, etc.), including associate training.
-Oversee and manage the paint department, including training, add-on sales, and inventory management.
-Coordinate merchandise resets throughout the store.
-Maintain store cleanliness and organize facilities.
-Enhance front-of-store and awning presentation.
-Ensure effective que presentation for customers.
-Maintain store signage presentation, including brand and price signs.
-Execute and maintain End Caps, ensuring they are set and well-stocked.
-Execute "Win the Month" promotions.
-Execute signage kit, including planned execution, setting ads on launch date, and ensuring key items are in stock.
-Execute and maintain Power Aisles, including planning, setting, and stocking.
-Implement store product standards, focusing on shelf-facing and presentation.
-Execute closeout management, item change management, and weekly price change labels.
-Act as the liaison to store support for direct vendor products, addressing damages and deficiencies.
-Promote and execute store and company-wide events and promotions, including grilling events, product demo days, customer workshops, round-up donations, seasonal changes, and more.
-Collaborate with our Marketing team to curate and create local content for our social media accounts, highlighting changes in the store, new associates, etc.
Requirements
Compensation:
$37k - $45k / year. This is a salaried position at 45 hours/week (some evenings & every other weekend required).
Benefits:
Health, Dental, and Vision Insurance
Paid Time Off & Holiday Pay (on certain holidays)
Retirement Plan with Company Match
Employee Discount
Minimum Qualifications:
-High School or GED equivalent.
-Possess a valid in-state driver's license with an acceptable driving record.
-Previous retail merchandising experience preferred. Hardware experience preferred.
-Standing, walking, lifting (up to 40lbs) and climbing.
***Job responsibilities may change based on the needs of the business.$15-$20
Position Overview
As the Assistant Manager - Operations Lead, you will play a pivotal role in ensuring the success of our store by overseeing smooth and efficient day-to-day operations. Your responsibilities will include driving sales, enhancing customer satisfaction, managing inventory, supervising front-end and back-end associates, and managing various operational processes. You will collaborate closely with the Store Manager, Assistant Manager - Merchandising Lead, and the team to boost sales, optimize the workforce, and uphold our commitment to excellence.
Essential Duties and Responsibilities:
Leadership:
-Manage all aspects of store operations in collaboration with the Store Manager.
-Lead by example and maintain approachability for associates and customers.
-Participate in store meetings.
-Drive store sales to meet and exceed the Plan.
-Share merchandising, cost control, or sales ideas with the Manager for follow-up.
-Prepare and strive for future career advancement.
Customer Service:
-Provide excellent representation of Kabelin Ace Hardware through fully embodying the company's core values and what it means to be "The Helpful Place".
-Drive participation in the Ace rewards program, exceeding targets.
-Observe, monitor, and coach associate performance on the sales floor.
-Possess in-depth product knowledge and familiarity with store layout and product locations.
-Review customer satisfaction survey scores and collaborate with the team to enhance overall service levels.
-Foster B2B/Pro prospect collection in the store.
Operations:
-Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager -Merchandising Lead.
-Ensure prompt and accurate fulfillment of Online, Curbside, and Delivery Orders.
-Oversee all services requiring customer follow-up, including assembly, screen repair, glass repair, lock servicing, equipment servicing/warranty issues, etc.
-Ensure proper associate training, supply management, and timely repairs related to all store services.
-Train the entire team on the register and oversee all cashiering functions, including training, audits, and reports.
-Manage cash office operations.
-Plan and coordinate delivery scheduling for timely and organized deliveries.
-Ensure efficient receiving, sorting, and stocking of deliveries according to best practices.
-Ensure safe and efficient forklift operations.
-Accurately complete receiving and transfers.
-Maintain accurate location codes throughout the store, including mango backstock.
-Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering.
-Oversee cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports.
-Efficiently process defectives and claims on a weekly basis.
-Direct preventative maintenance and repairs to maximize and protect all physical assets (e.g., building, fixtures, equipment).
-Responsible for entering business customer information into HubSpot and maintaining inventory levels for certain business customers.
-Address and escalate any store IT issues.
Merchandising:
Support the Assistant Store Manager - Merchandising Lead in the responsibilities outlined below.
-Oversee the Customer Coordinator role and manage daily tasks of floor associates in collaboration with the Store --Manager and Assistant Manager - Operations Lead.
-Train associates in customer service and merchandising best practices.
-Manage all store services completed on the floor (pipe cutting, propane-related tasks, key cutting, key programming, etc.), including associate training.
-Oversee and manage the paint department, including training, add-on sales, and inventory management.
-Coordinate merchandise resets throughout the store.
-Maintain store cleanliness and organize facilities.
-Enhance front-of-store and awning presentation.
-Ensure effective que presentation for customers.
-Maintain store signage presentation, including brand and price signs.
-Execute and maintain End Caps, ensuring they are set and well-stocked.
-Execute "Win the Month" promotions.
-Execute signage kit, including planned execution, setting ads on launch date, and ensuring key items are in stock.
-Execute and maintain Power Aisles, including planning, setting, and stocking.
-Implement store product standards, focusing on shelf-facing and presentation.
-Execute closeout management, item change management, and weekly price change labels.
-Act as the liaison to store support for direct vendor products, addressing damages and deficiencies.
-Promote and execute store and company-wide events and promotions, including grilling events, product demo days, customer workshops, round-up donations, seasonal changes, and more.
-Collaborate with our Marketing team to curate and create local content for our social media accounts, highlighting changes in the store, new associates, etc.
Requirements
Compensation:
$37k - $45k / year. This is a salaried position at 45 hours/week (some evenings & every other weekend required).
Benefits:
Health, Dental, and Vision Insurance
Paid Time Off & Holiday Pay (on certain holidays)
Retirement Plan with Company Match
Employee Discount
Minimum Qualifications:
-High School or GED equivalent.
-Possess a valid in-state driver's license with an acceptable driving record.
-Previous retail merchandising experience preferred. Hardware experience preferred.
-Standing, walking, lifting (up to 40lbs) and climbing.
***Job responsibilities may change based on the needs of the business.$15-$20
Created: 2024-06-18
Reference: 942721496
Country: United States
State: Indiana
City: South Bend
ZIP: 46601
About Ace Hardware
Founded in: 1924
Number of Employees: 7577
Website: https://www.acehardware.com/
Career site: https://careers.acehardware.com/
Wikipedia: https://en.wikipedia.org/wiki/Ace_Hardware
Instagram: https://www.instagram.com/acehardware/
Facebook: https://www.facebook.com/acehardware
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