Assistant Store Manager - Service
Waynesville, North Carolina
Employer: Big Lots
Industry: Store Leaders
Salary: Competitive
Job type: Full-Time
Description
When you join our team, you'll enjoy extra savings with a 20% discount on almost everything in store - even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more! For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.
Primarily responsible for all customer service, cashiering, and recovery-related functions and is accountable for customer service and operational standards within the store. Leads, directs, and actively participates in all customer-facing and service aspects of the store, including the support of front-end operations, and is responsible for the customer service and associate recognition programs. Responsible for associate staffing, training and development. When serving as the Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to drive overall store performance.
1. Leads and directs all activities related to cashiering, front-end and recovery functions according to operational and merchandising standards.
2. Leads and supervises the service team.
3. Responsible for all activities related to the achievement of customer service standards, training and the day-to-day operational tasks and operational standards, including recovery and merchandising preparation.
4. Drives staffing efforts in the store, including interviewing, selection, hiring and training of associates in collaboration with the other members of the store's leadership team. May complete performance evaluations as directed.
5. Administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the store leadership and in accordance with company guidelines.
6. Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.
7. Assists with store scheduling and payroll processes on a daily and weekly basis.
8. Establishes plans to accomplish store initiatives and achieve defined goals.
9. Utilizes company tools, reports, and feedback to effectively analyze trends and refine plans.
10. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
11. Serves in Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.
Qualifications
1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.
2. Minimum three years retail management experience preferred.
3. Strong organizational, communication, leadership, presentation, and interpersonal skills required.
4. Strong decision-making and problem resolution skills required.
5. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
6. Availability to work a variable schedule of at least 40 to 45 hours per week, including nights, weekends, and holidays required.
7. Ability to travel between stores with some overnight stays required.
8. Demonstrated visual merchandising skills required.
9. Basic English literacy, math, and PC skills required.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
When you join our team, you'll enjoy extra savings with a 20% discount on almost everything in store - even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more! For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.
Primarily responsible for all customer service, cashiering, and recovery-related functions and is accountable for customer service and operational standards within the store. Leads, directs, and actively participates in all customer-facing and service aspects of the store, including the support of front-end operations, and is responsible for the customer service and associate recognition programs. Responsible for associate staffing, training and development. When serving as the Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to drive overall store performance.
1. Leads and directs all activities related to cashiering, front-end and recovery functions according to operational and merchandising standards.
2. Leads and supervises the service team.
3. Responsible for all activities related to the achievement of customer service standards, training and the day-to-day operational tasks and operational standards, including recovery and merchandising preparation.
4. Drives staffing efforts in the store, including interviewing, selection, hiring and training of associates in collaboration with the other members of the store's leadership team. May complete performance evaluations as directed.
5. Administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the store leadership and in accordance with company guidelines.
6. Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.
7. Assists with store scheduling and payroll processes on a daily and weekly basis.
8. Establishes plans to accomplish store initiatives and achieve defined goals.
9. Utilizes company tools, reports, and feedback to effectively analyze trends and refine plans.
10. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
11. Serves in Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.
Qualifications
1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.
2. Minimum three years retail management experience preferred.
3. Strong organizational, communication, leadership, presentation, and interpersonal skills required.
4. Strong decision-making and problem resolution skills required.
5. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
6. Availability to work a variable schedule of at least 40 to 45 hours per week, including nights, weekends, and holidays required.
7. Ability to travel between stores with some overnight stays required.
8. Demonstrated visual merchandising skills required.
9. Basic English literacy, math, and PC skills required.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Created: 2024-08-22
Reference: 24010487
Country: United States
State: North Carolina
City: Waynesville
Similar jobs:
-
Store Manager - BOSS Outlet, Charlotte
Hugo Boss in Charlotte, North Carolina -
Assistant Store Leader (Assistant Manager)
7-ELEVEN in Wilson, North Carolina -
STORE MANAGER CANDIDATE in Whiteville, NC
Dollar General in Whiteville, North Carolina -
STORE MANAGER in Eden, NC
Dollar General in Eden, North Carolina -
STORE MANAGER in Hertford, NC
Dollar General in Hertford, North Carolina -
Assistant Store Leader (Assistant Manager)
7-ELEVEN in Hendersonville, North Carolina -
STORE MANAGER in BURLINGTON, NC
Dollar General in Burlington, North Carolina -
Assistant Store Leader (Assistant Manager)
7-ELEVEN in Newport, North Carolina -
ASST STORE MANAGER - DGPP in YANCEYVILLE, NC S03928
Dollar General in Yanceyville, North Carolina -
STORE MANAGER in Snow Hill, NC
Dollar General in Snow Hill, North Carolina -
Assistant Store Leader (Assistant Manager)
7-ELEVEN in Belhaven, North Carolina -
STORE NON PERISHABLE MANAGER - DGPP in SHELBY, NC S30098
Dollar General in Shelby, North Carolina -
STORE NON PERISHABLE MANAGER - DGPP in CLAREMONT, NC S09218
Dollar General in Claremont, North Carolina -
FT Center Store Manager (H)
Food Lion in Huntersville, North Carolina -
FT Center Store Manager (H)
Food Lion in Concord, North Carolina -
STORE FOOD MANAGER - DG MKT in CANDLER, NC S13258
Dollar General in Candler, North Carolina -
STORE MANAGER CANDIDATE in Fayetteville, NC
Dollar General in Fayetteville, North Carolina -
ASST STORE MANAGER - DGPP in CHARLOTTE, NC S25692
Dollar General in Charlotte, North Carolina -
STORE NON PERISHABLE MANAGER - DGPP in ROSE HILL, NC S09034
Dollar General in Rose Hill, North Carolina -
Assistant Store Leader (Assistant Manager)
7-ELEVEN in Winston-Salem, North Carolina