SUMMARY: Responsible for the overall maintenance/operations of the facilities, buildings, grounds, lands, utilities and environmental services. Responsible for a high level of guest service as described in your department's guest service standards.

RESPONSIBILITIES
- Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
- Direct daily work activities and inspect completed work for conformance to standards
- Assist with developing an annual budget and maintain controls on financials, including labor costs, to maximize efficiency and effectiveness of operations
- Manage all support services operations; Participate in strategic and tactical planning sessions; Maintain communication with Projects & Initiatives Director, General Manager, directors, division staff and vendors
- Provide leadership to Support Services managers and Supervisors in the planning of short and long term objectives, identification of problems and implementation of solutions, policies and procedures to meet established objectives
- Maintain high level of team member satisfaction through team member development activities; Assess performance a timely and accurate manner, utilize coaching methods when resolving performance issues; staff Support Services with competent guest service orientated personnel in all positions
- Implement continuous improvement philosophy throughout support services operations through evaluation of organizational activities and impact analysis; Continually improve in all areas by developing prevention activities
- Ensure support services operations adhere to regulatory compliance and licensing requirements

QUALIFICATIONS:
Required:
- 4 year degree in business administration or related field and 5 years comparable management experience; or a combination of equivalent experience and/or education
- knowledge in the areas of HVAC, electrical, plumbing and facilities maintenance
- Extensive knowledge in the areas of budgeting, financial planning, strategic planning, profitability, productivity and concept development
- Proven ability to identify qualified personnel and provide leadership to develop and direct staff maximizing performance

Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Strong project management skills
- Excellent written, verbal and interpersonal communication skills
- Excellent problem solving skills
- Strong mechanical aptitude
- Strong leadership skills
- Above average math skills
- Advanced strategic planning skills

Abilities
Required:
- Ability to work fast and efficiently completing multiple tasks in a professional manner
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to serve both internal and external customers
- Ability to manage departmental budget and control labor and expenses
- Ability to control labor costs
- Ability to maintain a professional demeanor
- Ability to manage projects in a timely and efficient manner
- Ability to troubleshoot, maintain and repair specialized equipment
- Ability to develop and implement standard operating procedures
- Ability to augment and implement business plans
- Ability to remain focused for extended periods of time

A Resume is not required for this job.