ASSISTANT VICE PRESIDENT, CRM, Information Services & Technology

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We're seeking applicants with diverse skills and experience to join the University Information Services & Technology (IS&T) community. We are in search of a CRM Assistant Vice President to join our Information Services and Technology (IS&T) Applications team! As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.
Position responsibilities Include:
• Lead strategy, planning, development, release and operations of university wide applications and data integration services
• Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
• Foster staff development.
• Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
• Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.
• Perform the critical role of service owner or oversee the service management for CRM related applications.
• Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.

Required Skills
Qualifications:
• Education:
o A bachelor's degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
o A master's degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
• Experience:
o Minimum of 12 years of direct experience, with 8 years in a leadership role.
o Experience in Higher Educations is desirable.
• Technical Skills:
o CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, Blackbaud, Slate, and/or Liaison is essential.
o Data integration: Knowledge of integrating CRM systems with other applications and data sources.
o Software development: Understanding of software development best practices and methodologies.
o CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
• Strong Leadership and Management Skills
• Strong Communication and Collaboration Skills

University offers an excellent benefits package including:
• Time Off: In addition to generous time off, employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Transportation: discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness: programs and classes at little or no cost, including workshops and personal counseling, please check out for more information!
• Culture & Community: access to discounts or free admission to various city art/cultural institutes around Boston.

#LI-LM1