Position Title: Associate Customer Support Scientist

Location: South Plainfield, NJ

Shift: Mon-Fri 9:00am-5:30pm (hours may be subject to rotating)

Intro

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

What You’ll Do

• Review and report customer DNA sequencing data
• Monitor Quality of DNA sequencing data
• Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
• Run reports for “watch list” customers and perform proactive follow-ups
• Follow up with customers who did not receive good results and provide technical troubleshooting
• Perform new customer follow up and “repeats works” analysis
• Assist with creating and completing internal projects to make the Technical Support team more efficient
• Mentor new members to the Technical Support team

What You Will Bring

• BS Degree in Biological Sciences required or related field required
• Excellent interpersonal skills; both verbal and written are essential
• Closely follow Standard Operating Protocol (SOP)

EOE M /F/Disabled/VET

Azenta Life Sciences is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

Equal Employment Opportunity

As an Equal Opportunity Employer, we do our utmost to ensure that there is no discrimination or bias against anyone applying for a job or in any phase of employment for reasons related to race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

We welcome and value diversity, to ensure that our work benefits from a broad range of viewpoints and perspectives. Our growing global reach gives us the opportunity to bring to our business an even richer diversity of experiences and capabilities. For assistance in the application process, please reach out to Recruiting@azenta.com or call (978) 262-2400. Review EEO Poster Know Your Rights: WOrkplace Discrimination is Illegal (dol.gov)

Azenta Life Sciences participates in E-Verify®, and will provide the United States Federal Government with your form I-9 information to confirm you are authorized to work in the United States. For more information, please visit E-Verify® at www.dhs.gov/E-Verify . E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Pay Transparency Nondiscrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)