Associate Director Medical Clinical Ops - Remote

The Associate Director Medical Clinical Ops will support the MedExpress virtual Medical Weight Loss program (vMWL). This role is responsible for the day-to-day management and oversight of the vMWL program providing direction related to the operational and administrative functions, activities, care delivery, and performance of the program and personnel. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Responsibilities include the managing, planning and coordinating operations of the program including but not limited to: Staffing activities (hiring, onboarding, training, and managing schedules), establishing goals, providing direction, managing clinic personnel, monitoring delivery of patient services and clinic performance, informing program design and operational workflow improvements, and acting as the primary liaison with patients, internal stakeholders and contracted provider groups. This position directly impacts the customer satisfaction, clinical performance, quality, and patient safety.

Schedule: Monday - Friday, standard business hours EST

Primary Responsibilities:

• Lead an interdisciplinary team of clinical and non-clinical professionals across the virtual national medical group
• Responsible for the day-to-day operation of the medical weight loss program
• Work collaboratively with clinical providers and medical/clinical operations to ensure successful program delivery
• Ensure standards of care are implemented and in compliance with all state and federal regulations, standards of practice, and company policies and procedures
• Develop policies, procedures, and guidelines for clinical operations program and provide input to product and service line to support scale and growth of the vMWL program.
• Develop functional, market level, and/or site strategy, plans and organizational priorities to ensure financial viability.
• Identify and resolve technical, operational and organizational problems across teams and business support functions.
• Identify and implement business optimization to support growth and scale of the medical weight loss program.
• Participate in P&L oversight and management with goal to meet or exceed budgeted IOI.
• Assess and ensure program delivery and performance meets contractual commitments with focus on maintaining excellent customer standing and satisfaction.
• Primary liaison with patients, internal stakeholders and customers.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years health care industry experience
• 4+ years clinical management experience including
  • Clinical personnel management including hiring/termination and performance evaluation
  • Developing and managing operating budget > 1,000,000
  • Evaluating clinical services to maximize use of clinical resources and identified opportunities to streamline processes and cost effectiveness
• Experience leading teams remotely
• Demonstrated planning and problem-solving skills
• Demonstrated written and verbal communication skills
• Demonstrated leadership effectiveness, negotiation and relationship building skills
• Demonstrated experience in building high performing teams
• Willing to travel up to 25%

Competencies and Best Practice for High Performers:

• Lead change and innovation
  • Leverages manager for consulting guidance on strategy vs. detailed direction
  • Identifies multi-year opportunities while closing gaps negatively impacting clinical and lifestyle change outcomes
  • Implement innovative solutions
  • Lead teams through change leverage change management best practices
• Easily moves from high level strategy to detailed information and back
  • Understands the relationship between day-to-day details and modify accordingly to fit the larger program strategy
  • Has a "big picture" mentality and is constantly looking at industry improvements and identifying which ones to adopt for the program
  • Communicate effectively and clearly across wide range of stakeholders and partners
• Entrepreneurial approach to leading an innovative program
  • Takes ownership of the program as if it were their own
  • Identifies opportunities and weighs against perceived risk prior to execution
  • Drives sound decisions
  • Optimize customer experience
  • Drive growth and retention through program value delivery
• Lead and Develop People with focus on team culture
  • Bring in the right talent
  • Develop team members, assess skills and understand career desires to inform growth and development plans
  • Focus on engaging team members to improve employee engagement
  • Foster teamwork and collaboration
  • Build an inclusive environment that embraces diversity

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Proof of immunity to vaccine-preventable diseases is an employment requirement.

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