Associate Director, The Dubois Center

General Information

Position Number 003954 Vacancy Open to All Candidates Working Title Associate Director, The Dubois Center Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule
Typical work hours are 7:30 am - 4:30 pm, Monday - Friday; however this position's schedule does vary based on The Dubois Center's operational needs and event schedules to include early mornings, evenings and weekends.
Hours per week 40 FLSA Status Exempt Division Academic Affairs Department School of Professional Studies Work Location The Dubois Center Salary Range $85,000 - $90,000 Primary Purpose of Department
The School of Professional ( SPS ) reports to the division of Academic Affairs, reporting to the Associate Provost. SPS works collaboratively with departments, colleges, and academic support units to ensure integrated partnerships for enrollment growth, student success and faculty effectiveness in teaching.
Primary Purpose of Position
The Associate Director is responsible for ensuring the operational efficiency of The Dubois Center, which operates seven days a week with extended hours. This role collaborates with various internal and external stakeholders, including SPS leadership, to oversee the daily operations and maintenance of the building. The Associate Director ensures the building meets the needs of its occupants, including faculty, students, staff, and guests/clients. Responsibilities include recommending space changes to optimize resource use, developing safety protocols, and quickly addressing and resolving any issues or emergencies to minimize operational disruptions.

The Associate Director supervises the Event Management team, including two Event Managers responsible for planning and executing events ranging from large high-profile gatherings to smaller internal and external events. Responsibilities include troubleshooting issues, planning staffing needs, and adapting to unexpected challenges. The Associate Director reviews event plans, including timelines, budgets, and resource needs, approves expenditure requests, oversees and operates the event software system, and provides monthly usage reports to leadership. Flexibility is required to cover events outside regular hours and provide leadership on policy interpretation, including Policy #21, Food Service Policy, Outdoor Activities, Alcohol Policy, and resolving space scheduling conflicts.

Additionally, the Associate Director is responsible for academic room scheduling at The Dubois Center, working with the Registrar's office and other university departments and for special space requests outside semester timelines. This role requires knowledge of UP 601 (scheduling of space) policies and procedures unique to The Dubois Center, as opposed to those on campus within CRES .

Responsible for maintaining strong relationships with key stakeholders, including Police and Public Safety, Facilities Management, Chartwells, Parking Services, University Advancement, Design Services, Academic Affairs and other university departments and external organizations, is essential. The Associate Director works in partnership with the Assistant Director, The Dubois Center to ensure optimal use of the 1st floor/lobby as part of the university's activation plan and ensures the building is adequately staffed at all times notifying leadership to address staffing concerns for the safety and security of the building.

Responsible for card access approvals for the building, key management, and the management of ID's generated by The Dubois Center.

The Associate Director will play a key role in building and nurturing relationships between the community and The Dubois Center. Responsible for working with university stakeholders including University Advancement to enhance The Dubois Center's presence, help strategize on growing student enrollment and events, fostering a positive and collaborative environment.

Summary of Position Responsibilities
The Associate Director ensures the operational efficiency of The Dubois Center, which operates seven days a week with extended hours. This role collaborates with internal and external stakeholders, including SPS leadership, to oversee daily operations and maintenance, meeting the needs of faculty, students, staff, and guests. Key responsibilities include recommending space optimizations, developing safety protocols, and resolving issues quickly to minimize disruptions.

The Associate Director supervises the Event Management team, including two Event Managers who handle event planning and execution, troubleshooting, staffing, and adapting to challenges. This role involves reviewing event plans, managing budgets, operating the event software system, and providing monthly usage reports. Flexibility is required to cover events outside regular hours and provide leadership on policy interpretation and conflict resolution.

Additionally, the Associate Director manages academic room scheduling with the Registrar's office and other departments for special requests. The role requires knowledge of unique policies and procedures at The Dubois Center. Maintaining strong relationships with key stakeholders, such as Police and Public Safety, Facilities Management, and Chartwells, is essential. The Associate Director works with the Assistant Director to ensure optimal use of the 1st floor/lobby and adequate staffing, addressing any concerns with leadership to ensure safety and security while collaborating with internal teams to align community engagement efforts with organizational goals and initiatives.
Minimum Education/Experience

• A bachelor's degree and 2 years of operations management experience.
• 2 years of leadership experience
• Experience in managing budgets, negotiating contracts with vendors, and coordinating logistics.
• Flexibility and adaptability due to events that often require working outside regular office hours and weekends.
• Strong attention to detail.
• Demonstrated ability to lead, delegate tasks effectively, and foster a collaborative work environment.
• Strong skills in building and maintaining client relationships, with a focus on customer satisfaction and retention.
• Proven track record in identifying challenges, proposing solutions, and implementing effective resolutions during events.
• Ability to adapt to changing priorities, work under pressure, and handle unexpected situations with professionalism.
• Excellent verbal and written communication skills to effectively interact with diverse stakeholders, negotiate contracts, and present ideas clearly.
• Dedication to delivering high-quality events that exceed client expectations and align with organizational goals.
• Proven ability to foster and thrive in a team-driven positive work environment, fulfilling commitments, meeting deadlines, and contributing to a harmonious team dynamic.

Preferred Education, Knowledge, Skills and Experience

• Experience in events management and vendor management, including security, maintenance, housekeeping, and food services is preferred.
• Proven ability to establish relationships and lead with and without authority.
• Prior State experience, particularly experience at UNC Charlotte.
• Experience working with Banner and other University systems (49erMart, PCard,/NinerTalent, Kronos, etc.) is highly desired.

Necessary Certifications/Licenses Preferred Certifications/Licenses Special Notes to Applicants

• This is an onsite face-to-face position at The Dubois Center.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.

Posting Open Date 08/12/2024 Posting Close Date 08/26/2024 Open Until Filled No Proposed Hire Date 09/16/2024 If time-limited please indicate appointment end date Contact Information