About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and interest in a Network and Telecomm Customer Support role. You will participate in our Ops Academy which is a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices.

Office Location: 272 W GRIGGS AVE, Las Cruces, NM 88005

The Main Responsibilities

• Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
• Using systems such as Sitetracker, SAP, NDS, GSA, MS Office Applications, Autocad and/or Microstation to plan, manage, and document OSP projects.
• Managing budgets, ordering materials, processing invoices, and resolving issues related to OSP projects.
• Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
• Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors..
• Building relationships with business partners, customers, and vendors.
• Creating maintenance requests and ensuring timely completion of work orders.
• Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

• High School Diploma
• Working knowledge of Microsoft Office software applications
• Excellent verbal and written communication skills.

• Strong analytic, leadership and presentation skills
• Ability to work well independently or within a group.
• Willingness to travel to different locations as needed.
• Comfortable working in an outside environment.

Preferred Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
• Knowledge of fiber optic network principles, standards, and best practices.
• Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 332498

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :
48700

Salary Max :
65000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.