Associate Experience Rep - Associate Services

Job Description

POSITION SUMMARY

To be fully engaged in providing exceptional customer service to associates and leaders of Health First, as well as executing the administration of all aspects of Human Resources programs, policies, and services. The Associate Experience Rep will provide guidance and assistance to all leaders and associates and respond to questions and concerns in support of the Health First Integrated Delivery Network.

PRIMARY ACCOUNTABILITIES:

1. Provides quality customer service in support of the day-to-day operations of Human Resource programs, including but not limited to - answering questions from associates and leaders regarding policies/procedures, compensation, transfer eligibility, payroll, benefits/leaves, support assistance, performance management, and training/development.
2. Manages the AskHR inquiries from associates/customers and serves as the first point of contact for general HR questions, Benefits, Talent Acquisition and Onboarding questions.
3. Administers, coordinates, and monitors the distribution of accurate monthly reports to management regarding upcoming or overdue license/certification renewals, performance reviews, competencies, and other mandatory requirements.
4. Responsible for ensuring all documentation required by regulatory agencies for accreditation surveys (e.g., Joint Commission and Agency for Healthcare Administration) are up to date and accurately reflected in the associate HR files.
5. Ensures data integrity in all system applications (e.g., PeopleSoft, Performance Management), including management of license tracking, rehire eligibility and performance reviews.
6. Manages requests made to the Associate Relief Fund, ensuring that all necessary conditions and documentation is met by corresponding with applicants and hosting committee meetings for approval of fund disbursement.
7. Monitors the Exit inbox and application to ensure that all Exit Requests are processed in a timely manner.
8. Monitors the Employee Electronic Files and Hyland HR Document Scan Queue.

Qualifications:

MINIMUM QUALIFICATIONS:

• Education: High School diploma or equivalent
• Work Experience: 2 years office and customer service experience •
• Knowledge/Skills/Abilities:
  • Advanced competence using computer tools and various software applications such as:
    • Taleo
    • Hyland OnBase
    • Microsoft Office
    • PeopleSoft
    • Other HRIS systems
  • Performance Management.
  • Excellent human relations/problem-solving/conflict resolution skills.
  • Ability to maintain confidentiality and exemplify standards of integrity.

PHYSICAL REQUIREMENTS: (ADA, Travel, Environment, Noise)

• Able to lift, push, or move up to 40 pounds without assistance.
• Must be physically agile and have the ability to walk long distances, climb, stoop, kneel or crouch to gain access to equipment, files, and office supplies.
• Able to travel to all Health First facilities and offsite conference facilities.

MENTAL DEMANDS

• Goal directed and focused on outcomes and results.
• Strong Customer Service orientation.
• High degree of professionalism and reliability.
• Strong personal work ethic and integrity.
• Works independently, interdependently, and collaboratively with others at varying organizational levels.