Associate GDCM Property Systems Specialist

The location for this position is virtual/remote



From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.



What will I be doing?

As the Associate GDCM Property System Specialist, you will follow the approved implementation processes. You will successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote/onsite training, system configuration, and troubleshooting. You will perform these implementation projects after the handover from the Manager or Senior Associate.



More specifically, you will:

• Liaise with the hotel management team about remote/onsite activities, schedules, and trainings
• Execute the following scheduled activities: System database build, training, hardware placement/setup, and system interfacing
• Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets
• Provide communication with other Implementation Team Members, including shift and task scheduling
• Sign off on projects, providing wrap-up and handover as per the project plan and task list
• Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types
• Attend all internal departmental and training calls, actively participating in information sharing through approved channels

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Superb communication skills (verbal and written)
• Independent work ethic and collaboration skills to work as part of a team
• Organization skills to ensure process improvement and implementation integrity

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Two (2) years of professional experience in Technology or a related field
• Three (3) years of Hotel experience using Property, Sales, or Revenue Systems daily
• Solid understanding of Hilton's or similar hotel systems (PMS, CRS, downstream systems) and interfaces
• Travel 70% of the time, both domestic and international

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree, or Associate's Degree plus 4+ years of Technology related experience, or High School Degree/GED plus 8+ years of Technology related experience
• Five (5) + years of professional experience in Technology or a related field
• Consistent record of accomplishments executing Hilton's or similar hotel standard operating procedures
• Shown success in a customer-facing environment (i.e. through satisfaction scores)
• Proven track record of accomplishment as a systems installer

What is it like working for Hilton?



The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.



We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!



We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado & New York City applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan consistent with other team members at the same level and/or position within the Company. #LI-REMOTE