Associate Manager, Collision

Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. As the Collision Center Front of House Manager, you will be responsible for managing the customer experience, shop capacity targets, estimates and final quality at our OEM owned Collision repair center.
This position requires a strong understanding of Collision shop business processes and operations, as well as the willingness to adapt to and excel in a dynamic business environment. You must be a strong tactical problem solver who can work in a fast-paced environment, capable of multi-tasking, and effectively leading a team to achieve business goals and objectives.


Responsibilities

• Work closely with Collision Manager to oversee all daily operations of the Collision Center to ensure delivery of excellent results quarter after quarter, month after month, on all aspects of customers, people, operations, and financials
• Manage resource scheduling and allocation
• Manage customer experience along with estimates and file quality
• Provide regular coaching and feedback and have a deep knowledge of your team's strengths and opportunities. You will be responsible for leading change and inspiring your team every day
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with the Collision Manager to scale and grow the production of the shop in support of company targets. Perform other related duties as assigned by Collision Manager
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in Chare your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources

Requirements

• Professional experience: 5-8 years of experience in management within the collision industry
• Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions
• Excellent communication skills with the ability to inspire team to achieve business targets
• Capable of self-managing and working independently in limited supervision environments. Capable of reading and comprehending automotive repair procedures and estimates
• Knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles
• Excellent written and verbal communication skills as well as the ability to follow instructions. Experience with Microsoft Office, understanding of repair estimates
• Able to work a flexible schedule, including evenings weekends and holidays

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program