Associate - Product Portfolio Management

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the GSG's MSP (Merchant Servicing Portal) team, you will be responsible of designing and deploying Merchant Servicing Journeys for maintenance on demographics, payment, pricing, and Merchant inquiries. You will partner with Business units, Operations, and Technology Teams to define the right user experience. You are expected to understand and map end-to-end merchant journeys to translate into requirements, Rally features and work with Product Owners to create User Stories for execution with Technologies.

Core Responsibilities:

• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria.
• Create a prioritized Product Backlog for a specific product.
• Appropriately identify and mitigate risks, challenges, opportunities to advance the team.
• Partner with the design and technology teams to rapidly iterate new solutions.
• Works closely with analytics and uses internal data tools to understand measure success and impact to critical metrics, and to track performance in order to inform the roadmap.

Preferred Qualifications:

• A proven ability to translate customer needs into best-in-class products and customer experience.
• Experience working with Engineering and process teams.
• Excellent communication skills to engage and influence partners and stakeholders while building strong relationships.

Minimum Qualifications:

• 1-2 years of experience in Product Management and/or Product Development.
• Proven hands-on experience on SAFE.
• Solid knowledge of Merchant Servicing journeys, Operational procedures and Rally capabilities.

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.