Associate Service Engineer

We seek an Associate Service Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world's largest and most well-known brands.

SCOPE OF WORK

Once fully trained, the Associate Service Engineer will be providing maintenance and hardware support of multiple data storage platforms (i.e. NetApp, Rubrik, etc.) and occasionally assist with other IT projects. This is a home-based & field role and will be traveling (driving own vehicle or flying) as needed to various business sites for service delivery on a regular basis (business mileage reimbursed).

Candidates must be located in the Minneapolis, MN area.

We will consider an entry-level tech savvy candidate with no IT work experience if they meet all other requirements - paid training is provided.

ASSOCIATE SERVICE ENGINEERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:

• Provide hardware support services for data storage equipment
• Maintain equipment, including troubleshooting and following product repair action plans (disk/controller swaps, etc.)
• Act as smart hands with direction from a support center
• Assist with installations (unboxing, lifting, racking/stacking, installing, etc.)
• Schedule service calls and coordinate the delivery of parts
• Interact with IT customers, TSP technical team members, and external support organizations
  • Impact extends to customer technical representatives, including systems administrators and technical managers
• Travel for formal and informal training and getting certified to deliver installations and higher-end activities
• Maintain flexibility to travel outside of the coverage area when required
• On-call rotation availability
  • Weekend and evening work are required, as are occasional holidays
  • TSP provides support to our customers on a 24/7/365 basis

THE IDEAL PERSON FOR FILL THIS ROLE WILL HAVE EXPERIENCE SUCH AS:

• Must be tech-savvy and exposed to hardware troubleshooting or installation experience (in work experience, military experience, a gamer that has built computers, or just the "go-to" person that all your friends/family go to for technical help!)
• Education: degree in computer science, information technology, or any technical field preferred
  • Minimum of high school diploma or GED is required
• Must understand Microsoft Outlook and demonstrate good professional communication skills (phone/email/messaging/in-person)
• Exposure to data center environments is preferred but not required
• Positive attitude, professional, self-motivated, and fast learner
• A strong sense of urgency, time management, and customer-facing skills are required
• Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
• Must be reliable, proactive, and possess the ability to take ownership of multiple engagements
• Good job stability must be reflected on resume

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Must have reliable transportation, a valid driver's license (business mileage reimbursed), and auto insurance
• Must be able to lift and install equipment (up to 75 pounds) into customer racks
• Pay grade: 17
• View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.