Asst Manager Guest Services

Hilton Grand Vacations is now looking for an Assistant Guest Services Manager to join the team at Polynesian Isle!

We are excited to invite you to join our amazing team at Polynesian Isles Resort. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list and rated as a top destination in Kissimmee, Florida, our focus is on our culture of putting people first. Our 130 unit resort offers exciting employment opportunities and growth potential with our multi award winning team. We encourage you to join our service-oriented team where we strive every day to ensure our guests can create wonderful vacation memories, while building your hospitality skills to grow in your career.

Here's why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program with Hilton hotel rates worldwide, and an Employee Assistance Program that supports your well-being.

• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.

• The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.

• Benefit from a company culture that values work-life balance and family-friendly benefits.

As an Asst Manager Guest Services, you will be responsible for driving company success through performing the following tasks to the highest standards:

• Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.

• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.

• Check-in arriving guests and check-out departing guests.

• Assist Front Office Manager/Director with managing resort inventory.

• Assist with adjustment in departmental policies and procedures.

• Complete Front Desk accounting transactions including balancing end-of-day shift reports.

• Maintain vital hard copies of paperwork of daily operations, as needed.

• Connect with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.

• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.

• Complete Front Desk Agent checklist.

• Perform property and room inspections.

• Make recommendations to management regarding development and corrective action plans.

projects.

• Carries out a reasonable request by management.

Key Skills and experience:

• A minimum of 1 year of supervisory experience in the customer service field required.

• A minimum of 1 year hotel industry experience.

• Demonstrate leadership skills such as integrity, professionalism, and confidentiality.

• A courteous and professional attitude when handling upset guests and difficult situations.

• High school diploma or equivalent.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation.

• Proven ability to respond effectively to sensitive inquiries or complaints.

• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.

• Interpersonal skills, high level of communication skills, ability to make decisions and lead others.

• Understanding of how Housekeeping and Front Office work together.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.