ATM Support Desk Analyst

In this role, you will provide technical support to external vendors using our client's ATMs. You will provide a wide variety of support options, ranging from email support coming from an internal ticketing system (Jira) to providing preventive support while monitoring an internal tracking system.

Other essential functions include:
Diagnose hardware and software issues
Perform and create operational and performance reporting and analysis
Responsible to keep customer advised of any issues affecting the contractual SLAs
Create and maintain customer support documentation
Participate in organizational service delivery strategy and definition
Responsible for training and creating training materials for customers on basic hardware and software functionality

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Bachelor's degree or equivalent years of experience
Prior ATM or Financial Services experience
Strong verbal and written communication skills
An analytical mind and inclination for problem-solving
Proficiency with MS Office applications
Experience with ticketing systems
Ability to navigate various database applications, SQL experience a significant plus
Create and maintain a positive working environment and relationship with both internal and external customers

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.