Attendance Coordinator

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California's health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

This position is a valued member of the Program Support Division (PSD) Admin. Unit (PAU) within DHCS's Administration Section. Joining the PAU team will open the door to opportunities for you to learn and become knowledgeable in many administrative processes that are done throughout the State of California. If you would like to be a part of a tight cohesive team that thinks on its feet and is always open to the opportunity of learning something new, then this opportunity may be for you!

The Office Technician (Typing) will support the PSD by acting as the Division's primary receptionist and performing various administrative duties. The incumbent will provide secretarial support PSD's Division Chief. This position supports the PSD as the Attendance Coordinator (AC) by reconciling and reporting monthly attendance, maintains confidential personnel files. As the AC the incumbent will conducts regular correspondence with the Human Resources Division (HRD) regarding employee attendance, benefits, pay issues, and onboarding and exiting for PSD's approximately 50 team members. The AC orders, distributes, and maintains program office supplies and will assist with the organization and maintenance of the Departments Surplus Supply Hub.

This is position is eligible for telework. Please refer to the duty statement attached below and the "Telework Information" section on this Job Control for additional information.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

Have questions and/or need assistance? Contact Recruit@dhcs.ca .g ov , we are here to help walk you through the state hiring process!

You will find additional information about the job in the Duty Statement .

Working Conditions

Please see the Telework Information section below for telework details.

This position is located in Midtown Sacramento located in a multi-story building right across the street from the beautiful Rose Garden located in Capitol Park. The location is conveniently situated near plenty of access to public transportation/parking, major freeway access, and close to several excellent restaurants

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• OFFICE TECHNICIAN (TYPING)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-445514

Position #(s):
808-202-1139-001

Working Title:
Attendance Coordinator

Classification:
OFFICE TECHNICIAN (TYPING) $3,717.00 - $4,654.00 A

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
In Office

Job Type:
Permanent, Full Time

Department Information
DHCS is California's health care safety net, helping millions of low-income and disabled Californians each and every day.

The purpose of DHCS is to provide the most vulnerable residents access to affordable, integrated, high-quality health care.

DHCS is a dynamic Department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom .

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Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Simple Application Steps

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQ's) of the Office Technician (1441) - CalHR . See the Minimum Requirements section above.

2. Complete the statement of qualifications and the state application by clicking "Apply Now" above. See below for detailed application instructions.

3. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.

4. Once you have applied, take the Office Technician Examination

5. Additional information regarding acceptable typing tests is available at: https://www.jobs.ca.gov/CalHRPublic/GeneralInfo/TypingCertification.aspx .

STATEMENT OF QUALIFICATIONS

In order to be considered for this position, you must fully complete and submit this Statement of Qualifications. Applications received without responses to the supplemental items will be rejected.

Applicants are required to submit a Statement of Qualifications (SOQ) along with their STD 678 Application. The SOQ must be typed, numbered, no more than two pages in length, in Arial font size 12, with 1" margins, single-spaced, including your first and last name at the top right corner of the page.

Please describe your experience with providing customer service. What did your experiences teach you? Detail how you handled and resolved a difficult situation.

Describe in detail, your strategies when prioritizing multiple tasks and to ensure accurate completion of assignments/projects. What tools and/or techniques do you use to stay organized, especially when working with multiple priorities and under tight timelines?

A resume and/or cover letter DOES NOT take the place of the SOQ. Applications received without an SOQ, or SOQs that do not include complete responses, may not receive further consideration.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/27/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services
Attn: Certification Technician JC 445514
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services
Certification Section JC 445514
1501 Capitol Avenue, Suite 71.1501

Sacramento , CA 95814

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  A completed Statement of Qualifications (SOQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Statement of Qualifications Requirement Section below for additional information.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Ability to type at a speed of not less than 40 words per minute from ordinary manuscript or printed or typewritten material.
• Knowledge of modern office methods, supplies, and equipment.
• Understand the principles of effective training and how to provide functional guidance.
• Possess strong customer service skills.
• Ability to make arithmetical computations.
• Ability to follow oral and written directions.
• Ability to evaluate situations accurately and take effective action.
• Ability to deal tactfully and professionally with department employees and the public.
• Ability to apply specific laws, rules, and office policies and procedures to day-to-day operations.
• Possess knowledge and understanding of Microsoft Suite including, Outlook, Excel, Adobe Acrobat, Etc.
• Ability to be flexible and adaptable to change.
• Ability to perform complex clerical work.
• Ability to multitask and manage priorities effectively to meet deadlines.
• Possess the ability to effectively communicate using standard English.
• Ability to make clear, comprehensive reports and maintain up-to-date records.

Benefits
DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary.

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Jeffrey Huang
(916) 345-7415
jeffrey.huang@dhcs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the "Examination(s) or Job Title(s), For Which You Are Applying" section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov

For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov .

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.