AV/IT Support Specialist - One World Observatory
New York, New York
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
LEGENDS Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide - Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay. LEGENDS ATTRACTIONS Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
Experience
Required
Required
Required
Required
LEGENDS Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide - Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay. LEGENDS ATTRACTIONS Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
- Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
- Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
- Re-imagined dining experiences to delight local foodies
- Leading-edge technology and innovation to drive interactivity and create fully immersive experiences
- Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior daily opening of the operation
- Provide technical support for Point of Sales Ticketing and POS hardware/software
- Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary
- Oversee software maintenance of various POS, AV, and computer applications
- Ensure replacement of defective POS and related hardware
- Ensure inventory of all computer and POS hardware and network devices is maintained and ensure broken equipment is repaired and replaced
- Troubleshoot A/V exhibit related issues, identifying root cause and implementing solutions
- Assist with the setup for special events, including but not limited to video conferencing and general Event audio and video
- Ensure Legends' IT infrastructure is maintained in line with company standards
- Provide timely responses to technical support issues and ensure all details and resolutions are entered into Legends' ticketing system
- Work with outside partners on implementation, maintenance and support of desktop
- Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
- Maintain a high level of system support to end-users at all times
- Responsible for communicating and promoting IT standards and ensure they are followed in their facility
- Ensure good systems documentation is maintained
- Minimum of 1-3 years of IT focused experience
- 3+ years of application support experience in an environment with more than 200 users
- BS/BA with relevant work experience preferred
- Excellent knowledge and experience of supporting PC and/or POS system hardware
- Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN's, wireless LANs
- Performance driven, with outstanding interpersonal skills and a strong working knowledge of the technical requirements outlined above
- Ability to motivate a team to work together in a most efficient manner
- Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability
- Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds
- Flexibility to be work weekends and to work before, during and after all events (including late nights and weekends)
Experience
Required
- 1 - 3 years: Time spent in like/similar role
Required
- Bachelors or better in Computer Science or related field
Required
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Required
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Created: 2024-10-05
Reference: qj2x10I9rKCJ
Country: United States
State: New York
City: New York
ZIP: 10036
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
Similar jobs:
-
Youth Support Specialist (Perm)
StateJobsNY in Brooklyn, New York -
Mental Health and Addiction Peer Support Specialist - Remote in New York
UnitedHealth Group in Albany, New York💸 $19.47 - $38.08 per hour -
Senior Research Support Specialist
University at Buffalo in Buffalo, New York -
Youth Support Specialist (Perm)
StateJobsNY in Syracuse, New York -
13F Fire Support Specialist
Army National Guard in Peekskill, New York -
Youth Support Specialist (Perm)
StateJobsNY in Goshen, New York -
Client Support Specialist (Hybrid)
National Financial Partners in Albany, New York💸 $40000 per year -
IT Support Specialist Intern/Temp
Allvue Systems in New York, New York -
Operations Support Specialist
University of Rochester in Rochester, New York💸 $17.00 - $22.10 per hour -
Physician Support Specialist
University of Rochester in Rochester, New York💸 $19.47 - $25.77 per hour -
25U Signal Support Systems Specialist
Army National Guard in Buffalo, New York -
SharePoint Specialist/Administrator(Sr Consultant MIS Lvl C), Data Sciences & Support
NYC Health Hospitals in New York, New York -
Youth Support Specialist (Hourly)
StateJobsNY in Auburn, New York -
Youth Support Specialist (Perm)
StateJobsNY in Rochester, New York -
Research Support Specialist
Upstate University Hospital in Syracuse, New York💸 $34000 - $45000 per year -
Claims Administrative Support Specialist
Progressive Insurance in Albany, New York -
Claims Administrative Support Specialist
Progressive Insurance in Albany, New York -
National Sales Support Specialist - Ad Sales
SPECTRUM in Latham, New York -
13F Fire Support Specialist
Army National Guard in 0, New York -
Software Support Specialist
Tyler Technologies in Latham, New York💸 $25 - $26 per hour