JOB SUMMARY
Responsible for ensuring a well-trained, highly motivated workforce to provide exceptional customer service for all field activities in assigned management areas. Ensure solid execution of the company's standardized processes and business rules in the areas of Field Operations engineering, plant maintenance, residential fulfillment and service, construction, contractor management, TQA, safety, and technical training.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistenly supports all efforts to simplify and enhance the customer experience
• Oversee the management of the daily operation of all activities supporting the field operations including all installation, service, and line activities as well as overseeing all employees and projects in those areas ensuring that the work is handled expediently and within Charter specifications.
• Contribute to the company's strategies for assigned area through the preparation of business fulfillment plans, budgeting and forecasting
• Provide direction to field management for overall fulfillment of operations including technical, construction, system maintenance, safety, Field Ops engineering, TQA and cost controls
• Develop appropriate work productivity, quality and overtime standards for all field technicians; ensure quotas and staffing aligns with business goals and trended future volume of activity. Create business partner relationships to ensure staffing levels are met
• Directs implementation of policies and procedures
• Enforce government regulations with regard to cable operations and employment laws
• Manage complex projects to ensure timelines and flawless execution are obtained
• Review and analyze Field Ops metrics, evaluate variances with Managers and establish appropriate action plans for improvement
• Develop and maintain an effective organization through selection, training and development, compensation and motivation of staff in assigned systems
• Perform other duties as requested

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Ability to read, write and speak the English
• Ability to to communicate in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to communicate in a public forum
• Ability to organize, plan and implement budgets and business plans
• Ability to think beyond own function; considers strategic issues that support overall business
• Demonstrates broad, long-term perspective
• Ability to work with customers, public officials and agencies
• Ability to direct large unit or several complex functions
• Ability to contribute to the organization through strategy definition and implementation
• Knowledge of cable television products and services
• Ability to delegate responsibilities for functional tasks
• Knowledge of federal, state and local franchise and cable regulations
• Knowledge of government process at the federal, state and local levels
• Strong analytical and organizational skills
• Comprehensive understanding of OSHA rules and regulations, both federal and state.
• Comprehensive understanding of HFC and IP network operations.

Required Education
Bachelor's degree in business or related field, or equivalent

Required Related Work Experience - Number of Years

• Cable industry experience - 10
• Senior level management experience in multiple locations,
  preferably in a cable MSO - 10
• Management of annual budget preparation and implementation - 8

WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Travel as required

XTO103 2024-34711 2024

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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