Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

Golden Pacific Bank (GPB), a division of Sofi Bank, NA is committed to providing financial services that build and support our customers. We look at each account opened or service offered as an opportunity to build a relationship and pathway toward our customers' financial success. We are currently seeking a Bank Teller I to provide our customers with an exceptional, high quality, courteous experience. The person in this position will process monetary transactions efficiently and accurately within assigned limits, maintain accurate records and balance each day's transactions in accordance with established bank policies, procedures and regulatory requirements.

Additionally, there is an opportunity to create a connection and develop rapport with customers to provide outstanding personalized service in order to understand their most important financial needs allowing the Teller II to identify, uncover, promote and actively cross-sell Golden Pacific and SoFi Bank's products and services while supporting the SoFi Bank's strategic plan as well as individual branch goals.

What you'll do:

• Provide a great customer experience by engaging customers in conversation and educating customers on various products and services available to them while providing a positive and professional image along with maintaining confidentiality of client and bank-sensitive information.
• Assist in the achievement of strategic and individual branch goals.
• Maintain a thorough understanding of state and federal laws and regulations related to banking compliance including bank secrecy and anti money laundering laws appropriate to the position.
• Identify and report fraudulent activity to management to prevent potential loss to the bank.
• Learn and master the wire process to ensure customer info is accurate
• Balance the drawers and vaults within the branch
• Working hours are from 8:15AM- 4:15PM, Monday through Friday

What you'll need:

• Minimum 2+ years of experience in banking or retail customer service, cash handling a plus.
• High School Diploma or GED
• Ability to lift weights up to 15 pounds
• Critical thinking skills and the ability to think quickly on your feet
• Basic clerical skills and demonstrated use of computer systems.
• Strong written, mathematical and verbal communication skills.
• Demonstrated ability in providing a great customer experience by engaging customers in conversation and educating customers on various products and services available to them while providing a positive and professional image along with maintaining confidentiality of client and bank-sensitive information.
• Ability to frequently move about the branch to accomplish tasks
• Ability to travel and current California driver's license (car, willing to travel)

Nice to have:

• Bilingual English and Spanish communication skills are a plus.
• College degree or equivalent is a plus!

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range: $18.90 - $21.00

Payment frequency: Hourly

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.