BELL ATTENDANT - SEASONAL

Compensation + Benefits

• Hourly position staring at $16.85
• Paid Time Off - Vacation, Sick
• Employee Assistance Program - free counseling sessions annually for you and your household members
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
• Employee Dining Discounts
• Complimentary Employee Meal
• Educational Reimbursement Opportunities up to $1000
• Wellness Reimbursement up to $150
• 6 Complimentary Nights
• Company Seasonal Events
• Quarterly Company Events
• Free Parking
• Hyatt Family/Friend Room Discounts
• Referral Bonuses
• Uniform

What you'll be doing in this role

The Bell Attendant is in constant communication with the Front Office & Valet team to ensure Guest are greeted as they enter and exit the lobby.

Guest-Facing Service Management

• Provide warm, humble and knowledgeable service throughout the property
• Liaise with Front Office operations staff to ensure a seamless guest experience
• Assist with the curation of the guest’s experience both on and off property
• Escort guests to their rooms, transporting luggage and personal items to and from the guest rooms.
• Assist with any guest deliveries (amenities, letter, gifts, packages, etc.)
• Monitor and maintain Guest hallways/elevators and lobby always clean and presentable
• Be aware of all activities happening at the hotel at all times

General/Miscellaneous

• Ensure in quality of guest experience, service, operational effectiveness, employee retention, and satisfaction
• Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
• Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the farm/restaurant/inn, its employees, and its guests
• All other duties as assigned by manager

In an ideal world, you have:

• 1+ years of experience in a luxury hotel within facing Guest experience
• Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
• Excellent communication and interpersonal skills
• Ability to listen, communicate, and make connections
• Relevant experience in high-end hospitality/restaurant operations
• Excellent Mobile Device competency (HotSOS, Zello, Apple & Android UI)
• Ability to work with confidential information
• A person of integrity; fair and consistent
• Creative problem-solving and critical decision-making skills
• Ability to work collaboratively across the organization
• Availability as needed to accommodate hotel occupancy (Summer, Spring, weekends, holidays)

ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 50 pounds, and be able to push up to 100 pounds
• Refined verbal communication skills
• Ability to stand and/or sit for prolonged periods of time
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment

KEY COMPETENCIES

• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
• To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus via cooperation and support to other team members in the pursuit of department goals

Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status , disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.