Bell Captain - Bell-Varies
Reno, Nevada
Employer: Atlantis and Monarch Casinos
Industry: Hospitality, Hotel
Salary: Competitive
Job type: Full-Time
Job Locations US-NV-RENO
ID 2023-17704
Employment Type Full-Time
Subdivision Hospitality, Hotel
Overview
Come join Team Atlantis! We are currently accepting applications for a Bell Captain. This position will likely be the first and last impression for Atlantis guests, therefore, it is imperative that customer service is at the forefront of their job duties. The Bell Captains are responsible for the daily oversight of the Bell Desk Team. This includes ensuring guests are assisted in a timely manner, customer service standards are being met, transportation requests are executed properly, and overall area cleanliness. They are also responsible for ensuring the team is staying active and busy. The Bell Captain will need to be flexible and be able to assist with Valet if business demands require.
Saturday and Sunday 7a-3p. Monday through Wednesday 3p-11pm.
Responsibilities
Qualifications
ID 2023-17704
Employment Type Full-Time
Subdivision Hospitality, Hotel
Overview
Come join Team Atlantis! We are currently accepting applications for a Bell Captain. This position will likely be the first and last impression for Atlantis guests, therefore, it is imperative that customer service is at the forefront of their job duties. The Bell Captains are responsible for the daily oversight of the Bell Desk Team. This includes ensuring guests are assisted in a timely manner, customer service standards are being met, transportation requests are executed properly, and overall area cleanliness. They are also responsible for ensuring the team is staying active and busy. The Bell Captain will need to be flexible and be able to assist with Valet if business demands require.
Saturday and Sunday 7a-3p. Monday through Wednesday 3p-11pm.
Responsibilities
- Greet all guests with a warm and friendly welcome.
- Open doors for the guest when they are walking into the building.
- Ability to work in a high volume, fast paced environment.
- Assist guests with checking their luggage in and out.
- Assist with taxi's and directions when requested.
- Maintain a clean and safe Hotel Lobby area.
- Maintain usage of all Atlantis Service Standards.
- Attention to detail, making sure all bell tags are properly filled out.
- Assist the Valet department when business demands fluctuate.
- Performs other incidental and related duties as required and assigned.
- Control check ins/outs and ensure service is timely for guests.
- Checking scheduling to for adequate staffing and making adjustments as needed.
- Ensuring all Bell Persons are following Atlantis policies and procedures.
- Other assignments as assigned my management.
Qualifications
- Must be 21 years or older.
- Alcohol Awareness Card Required.
- Valid Nevada Driver's License is a must.
- Must have DMV printout, with a 3-year clean record (Re-checked regularly).
- Must be able to drive all 'C' class vehicles and be comfortable with different vehicle types.
- Must be comfortable driving large vehicles.
- Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan + discretionary match
- Education Tuition Reimbursement Program
- Scholarship Opportunity
- Paid Vacation
- Holiday Pay
- Recreation /Fitness Discounts
- Weekly Resort Prizes
- Career Development and Training Workshops
- FREE daily meal
- Internal Advancement
Created: 2024-08-30
Reference: 17704
Country: United States
State: Nevada
City: Reno
ZIP: 89521