DEPARTMENT: HUMAN RESOURCES

FACILITY: Medical Office Building

WORK TYPE: Full Time

SHIFT: Day

HOURS: 8:00am - 4:30pm

SUMMARY:

Assists in monitoring benefit and compensation programs. Assists with HR policies and procedures, orientation, premium billing reconciliation, participates in benefit and compensation surveys and in performance improvement activities throughout the system including Tift Regional, Southwell Medical, Southwell Ambulatory and its affiliates.

RESPONSIBILITIES:

• Assists in monitoring and maintaining current benefit plans.
• Participates in Employee General Orientation and Special One-on-One Orientations.
• Updates eligibility of members with the third party administrator (TPA) according to the Plan Document for claims.
• Advises and assist employees with benefit questions or policies.
• Audits accuracy of information and eligibility for benefits before sending to various third party administrators (TPAs), and follows up on discrepancies in forms.
• Processes employee group health, vision, dental, TDA, life and other benefit insurance enrollments.
• Issues benefit packets to eligible employees to include identification cards, plan documents, and various other information.
• Assists in the preparation of the Benefit Fair.
• Audits group benefit billing reports for accuracy and completeness, and follows-up with discrepancies in forms. Reviews insurance claim issues for employees and follows up in a timely manner.
• Processes COBRA payments and computes COBRA reports on a monthly basis.
• Participates in benefit and compensation surveys
• Assist with compiling recommendations compared to salary survey results and existing plans
• Notifies insurance carriers of terminations and/or changes (enters in various systems as needed).
• Serves as liaison between hospital employees and benefit providers.

OTHER INFORMATION:

• Three years in an office environment with at least one year experience in benefits
• Knowledge of spreadsheets and experience with invoice reconciliation

COMPETENCIES & SKILLS:

• Basic computer skills
• Database management
• MS Office
• Phone skills
• Presentations
• Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight. Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Diplomatically handles challenging or tense interpersonal situations.
• Provides excellent service to internal and external customers.
• Openness to different and new ways of doing things and willingness to modify one's preferred way of doing things.
• Recognizes obstacles and moves forward with potential solutions without hesitation.
• Displays an ongoing commitment to learning and self-improvement and makes an effort to acquire new knowledge or skills for work.
• Asks questions in ways that enhance the clarity, quality, and reliability of information.
• Conveys ideas and facts orally using language the audience will best understand.
• Manages time, energy and workspace well and is able to accomplish assigned tasks successfully.
• Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
• Has ability to cope with and rise to inevitable challenges, problems and set-backs.
• Maintains composure in highly stressful or adverse situations.
• Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Ensures that work is complete and accurate and follows up with others to ensure that agreements and commitments have been fulfilled.
• Helps create a work environment that embraces and appreciates diversity.

Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.