The purpose of this position is to perform clerical work involving the determination and re-determination of individuals and families applying for financial, medical, or nutritional assistance under government programs. The position is responsible for applicant screening, record maintenance, routine clerical tasks, and reporting. The position works according to some procedures; decides how and when to do things under general supervision.

TYPICAL TASKS

• Assist applicants with completion of required forms providing information to determine eligibility for programs and services.
• Screens applicants, verifying submitted data; prepares eligible cases for transfer.
• Makes adjustments to client records; monitors payments, reviews contracts and payment histories.
• Screens telephone calls relating to public assistance and service programs; provides routine information.
• Runs browsers on a regular basis; purges and thins cases; logs and transfers cases to ongoing worker units or closed files.
• Provides transportation for clients requiring medical verification, and/or for older adults for medical appointments, banking, and shopping; assists clients in scheduling appointments to coincide with transportation schedule.
• Sets up paperwork required for daycare; communicates with Housing Authority on clients requiring housing assistance.
• Prints green cards and prepares food baskets. Coordinates appeals and fair hearings; retrieves, sends out, and maintains requests from Quality Control.
• Maintains client records, and prepares routine monthly reports for cases of responsibility. Performs routine office tasks such as typing correspondence, data entry, processing mail, filing, faxing, telephoning, and photocopying.
• Attends staff meetings and training classes. Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED / HSE and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of one month of related, full-time equivalent experience.

SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Experience with a high volume face-to-face customer service
• Computer experience
• Ability to utilize various software, use and create spreadsheets and utilize word processor
• Customer service experience working with multi-cultural and various social-economical sociality background
• Technical Skills working with multiple passwords, systems and computer equipment
• Comprehension and execution of complex policies, procedures and work rules
• Able to manage workload independently and meet performance standards