PRINCIPAL DUTIES AND RESPONSIBILITIES

Responsible for the recruitment, orientation, placement, scheduling, and evaluation for all hospital volunteers. Coordinates additional office projects related to and involving volunteers.

• Manages the CORI and Peoplesoft (POI) process for volunteers.
• Conducts formal orientation for new volunteers which includes hospital mission, policies and procedures and specific volunteer guidelines.
• Ensures that all volunteer personnel meet hospital on-boarding requirements, to Include occupational health requirements.
• Interviews, selects, places, and orients volunteers. Works with supervisors of departments to place appropriately trained and/or skilled volunteers in required roles. Encourages development of volunteer role through communication between supervisors and volunteers.
• Maintains volunteer records in the volunteer database. Maintains required current volunteer information.
• Interacts with hospital staff to enhance volunteer programs and ensure volunteer functions are aligned with department needs.
• To achieve the above, Coordinator is responsible for consistent rounding in volunteer areas, with volunteers and staff.
• Greets visitors, volunteers, and staff. Escorts new volunteers to assigned areas, introduces them to staff.
• Rounds on volunteers and staff to obtain feedback about assignments. Consistently Informally checks in with volunteers in person, via phone or by email.
• Communicates with staff regarding volunteer schedules, absences, and discontinuation of service.
• Coordinates volunteer training programs.
• Coordinates, facilitates, and arranges the scheduling of internal and external appointments and meetings.
• Coordinates the summer student volunteer program. Establishes timelines.
• Writes communications to volunteers and staff.
• Coordinates the volunteer special project placement, to include maternity pre- and post-partum packets and other assembling, as needed. Coordinates volunteer completion of materials. Reviews for accuracy. Takes inventory, orders, and stocks materials. Facilitates monthly distribution of packets to physician practices and departments.
• Provides assignments and monitors progress of tasks in the office front area. Trains and supervises Volunteer Service office volunteers.
• Performs administrative functions on a regularly basis, i.e., answering phones, supplies.
• Coordinates assignments of the day-habilitation volunteers and job coaches in collaboration with the volunteer manager.
• Meets with Volunteer Services office staff to discuss various problems and situations. Offers opinions and suggestions.
• Attends community social and service organizations to promote, publicize and recruit for the volunteer program.
• Represents NWH Volunteer Services at school volunteer fairs and at community venues.
• Monitors ongoing recognition of volunteers.
• Addresses disciplinary action, as necessary in coordination with the Manager of Volunteer Services.
• Assists with the Summer Career Exploration and Innovation Series.
• Assists in the planning and coordination of the Summer Student Celebration.
• Maintains the Volunteer Services website.
• Demonstrates flexibility in meeting requirements of occasional after hour activities, such as recruitment events, and the Volunteer Appreciation Event.

Qualifications

Education

• Bachelor's degree

Experience

2 years relevant experience strongly preferred.

Knowledge and Skids

• Must have excellent oral/written communication, interpersonal and office skills.

• Ability to efficiently complete multiple priorities.

• Excellent computer skills with additional program knowledge (Excel, PowerPoint) is required.

• Knowledge in database management.

• Ability to interact effectively with all levels of organizational staff and people in a wide variety of age ranges and abilities necessary.

• Prior experience working with volunteers, students, and community programming preferred

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.