RemX Staffing is assisting a client in Plantation, FL in hiring Bilingual Call Center Agents to work onsite. Please find details below.

PLANTATION, FL 33322-NOT REMOTE

MUST BE FLUENT IN ENGLISH/SPANISH

Call Center Agent Role:

The Call Center Agent is responsible for providing exceptional customer service and resolutions to our members. This role will take inbound calls to assist people with scheduling regular meal deliveries Telecommunication based customer interaction to answer and resolve a variety of inquiries. This is high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone.

Contract Position- potential to go longer

Primary Responsibilities:

• Provide resolution for customers.
• Serve as single point of contact for customers and build a strong relationship supporting them.
• Respond to and own consumer inquiries/issues.
• Provide education and status on previously submitted pre-authorizations or pre-determination requests.
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
• Conduct proactive research on assigned member accounts to identify service issues.

Schedule:

Training is Monday to Friday 9:00AM to 5:30PM for the first week.

After, the schedule is an 8-hour shift between Monday to Sunday from second shift.

Compensation:

$18.00/hourly - weekly pay

• High School Diploma / GED (or higher) OR equivalent work experience.
• Must be fluent in English/Spanish
• Minimum of 3+ years of combined education, work and/or volunteer experience.

Preferred Qualifications:

• Health Care/Insurance environment.
• Social work, behavioral health, health promotion, and behavior change.
• Customer service experience.