Who you are:

As a Community Health Worker for Johns Hopkins Health Plans, you are the conduit between our lines of business and the community-based organizations that focus on the health and wellness of current and potential members. You are extremely comfortable reaching out to members via telephone. You are an advocate by nature and are passionate about empowering our members to take control of their health outcomes by connecting them to needed community resources, educating them about various care management programs, and encouraging preventive screenings. You understand the importance of your role in driving STARS and HEDIS quality measures and the mission of the organization.

What you'll do:

• Collaborate with an interdisciplinary team of Physicians, Nurses, Care Managers, Social Workers, Health Educators, and other Community Health Workers (CHWs) to improve member health outcomes.
• Under minimal supervision, address the complex social determinants of health (SDOH) problems (e.g., food insecurity, transportation needs, housing needs, etc.) of members enrolled in programs by connecting them with needed resources.
• Provide telephonic outreach to members regarding care gaps, coordination of services, and to enroll members in educational and/or community/governmental support programs.
• Foster cohesive relationships with members and with community partners and members' providers.
• May be active in community engagement activities to include working with community organizations, knowing community members and their health issues, and assisting with community activities.
• May include work-related travel (to and from community site, member homes, meetings, clinics, etc.).

What you'll bring:

• 2+ years' experience in community health or health care related disciplines required.
• Community Health Worker certification strongly preferred.
• Understanding of STARS and HEDIS quality measures preferred.
• High school diploma or equivalent required. Must be able to speak, read and write in English.
• Spanish speaking preferred.
• Preferred resident of Baltimore region, Eastern Shore region, or National Capital region

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.