Description

Applicants must reside in Puerto Rico in order to be considered for this position!

Are you an experienced bilingual or Spanish speaking call center representative looking for a new opportunity? We are hiring immediately for a Customer Service Representative! This is a full-time opportunity with on-site training based in Guaynabo. Candidates should have an associate degree and be team-orientated, organized and attentive with the ability to manage customer accounts and resolve concerns. We highly value the reliability and availability of candidates prospective work schedules. Oportunidad de empleo!

Perks & Benefits

• Climate Controlled Environment
• Other on the spot perks
• Paid Training
• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Paid Sick Leave
• Paid Time Off
• Sign on Bonus (Restrictions Apply)
• Referral Bonus (Restrictions Apply)

Employment Type & Shifts

• Full Time
• Part Time
• Long Term

• 1st Shift
• 2nd Shift

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customer needs, research issues, and provide solutions
• Maintain strong communication records for all conversations
• Able to process & enter large amount of data into our system with accuracy
• Meet individual and team performance goals
• Strong written and verbal communication skills.
• Excellent attention to detail

• Hablante bilingue requerido
• 40 words typing per minute minimum
• Proficient with Windows operating systems
• Knowledge of Microsoft Office suite (Excel, Word, Outlook)
• 1 year Customer Service experience
• Available to work a schedule between 7:00 AM-8:00 PM (Monday to Saturday)
• Reliable transportation

Associate Requirements

• Associates Degree
• Drug Test
• Must be at least 18 years old