Bilingual Customer Service Representative- ONSITE

Atlanta, Georgia

Employer: RemX
Industry: 
Salary: $18 per hour
Job type: Full-Time
RemX is seeking A high volume Bilingual Call Center Representative. Strong computer and software navigation skills are a must. You should also be customer driven, strongly patient-focused, and adaptable to changes.
  • Title: Onsite Call Center Rep
  • Employment Type: Contract (60-90 day Contract with the possibility to go Perm.)
  • Salary: $18 ($18 Bilingual- Spanish & English)
  • Location: Plantation, FL or Miramar, FL
  • Work Schedule: Monday-Sunday 7am-11pm Every other Weekends during business needs (Must be flexible and open to work any 8 hour shift)

Job Components and Primary Responsibilities:
  • Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
  • Serve as a single point of contact for the customer and form a strong relationship to support them
  • Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
  • Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience
  • Respond to and own consumer inquiries and issues
  • Conduct proactive research on assigned member accounts to identify service issues
  • Identify gaps in processes and work closely with other departments for process improvement
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Required Qualifications:
  • GED / High School Diploma (or higher) REQUIRED
  • 1+ year experience in customer service within the same company REQUIRED
  • Strong computer skills
  • Will need background and education verification
Created: 2024-06-12
Reference: 1171934
Country: United States
State: Georgia
City: Atlanta
ZIP: 30334

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