Would you like to interact with and help people every day? Do you love learning new skills? Do you like making things easier for clients and colleagues? Are you solution driven?

If so, this maybe the opportunity for you!

At COUNTRY Financial, the client experience is at the core of everything we do. Our Billing team members support our clients and agency partners by answering billing questions, processing account changes, taking first notice of loss for claims, providing helpful information, and resolving concerns.

COUNTRY is seeking motivated, client focused individuals to join our Billing Contact Center team.

We are looking for people who:

• Are energetic, self-motivated, and eager to learn.
• Have a passion for delivering exceptional client service.
• Adapt quickly to client needs and changes.
• Find problem solving fulfilling and challenging.
• Have outstanding communication skills, empathy, patience, and ability to think quickly.
• Take pride in the work they do and strive to do the best they can each day.
• Have a desire to further their development and grow a career.

What we offer:

• 43,000 ($21.33/hr.)
• $500 salary increase opportunity upon meeting proficiency.
• Annual bonus eligibility based on company performance.
• Promotion opportunity within your first year.
• 401k with company-paid contribution and additional match if you choose to contribute.
• Growth and development opportunities within Billing and beyond.
• Tuition Assistance Program
• See all benefit offerings below
• Remote/Hybrid work schedules:
  • Hybrid: Allows 4 days remote work
  • Full Remote: For those residing outside of Alpharetta, GA (For example, greater than 20 miles)
  • Must reside within 300 miles of Alpharetta, GA

Additional information:

• Positions start on Monday, June 17th, 2024.
• The Billing Contact Center is open M-F 9am EST - 8pm EST.
• Holidays are reviewed each year and the Billing Contact Center may be open based on expected call volume, and you should expect to work.
• Training hours are 9am EST - 5:30pm EST Mon-Fri from June 17th to July 26th.
• Mentoring is tentatively from July 29th through August 9th. Hours worked during mentoring can vary and will depend on mentor availability and business need.
• Work hours after training and mentoring will be 11:30am EST - 8pm EST. These hours will begin on Monday, August 12th.
• All schedules are subject to change based on business need.

This position offers a hybrid work schedule and is based out of our corporate offices in Alpharetta, GA.

How does a Billing Contact Center Representative make an impact?

• Communicates with clients via phone, web, and email to deliver a best in class client experience by resolving matters related to client services and/or billing. (Examples include: coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.)
• Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premiums from clients based on underwriting, accounting, and billing services guidelines and best practices.
• Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas.