Title: Technical Services Administrative Assistant

Location: Lawrence MA

Terms: 6 month contract to hire

Schedule: M-F 8:30 to 5:30pm on site daily

Pay: $19-21/hour

Education:

High School Diploma, GED, or equivalent.

Requirement:
Previous Customer Service Experience.

Proficient experience using MS Word, MS Excel, MS PowerPoint, and Outlook

Strong interpersonal skills, diligent, reliable, and dependable.
Document technical support calls/emails in a thorough, accurate, and organized manner.
Complete scheduled tasks promptly and effectively communicate needs or problems that cannot be resolved to the Technical Service Management Team.

Follow standard operating procedures as written as tasks require

Responsibilities

Create Return Material Authorizations for customer returns and calibration of equipment.
Create and monitor the monthly repair report.
Prepare and monitor distributor lead follow-up reports.
Create and monitor reports for outstanding customer equipment.
Provide customers with requested equipment, software, and or test kit documentation including SDS files, Certificates, and/or operator manuals.
Create incident trend reports and returned equipment failure reports.
Assist with documentation of customer issues and creation of customer orders for replacement equipment.
Assist with customer sample testing and/or equipment calibration.

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