Box Office Internship

Thank you for your interest in an internship with the Wisconsin Timber Rattlers. It is our goal to provide you with hands-on experience and knowledge useful in competing for jobs in the baseball industry, beginning with Minor League Baseball. We will also work with you to fulfill requirements for college credit if necessary. Our internships are a great learning opportunity where previous experience is not always necessary.

Timber Rattlers seasonal internships typically start during the spring semester (April/May start date) and extend through the end of the season (late August to early September). The baseball season officially begins in early April. Qualifications are based on ability, desire, work ethic and a commitment to make the most of the experience. Internships are geared to educate about the entire business of Minor League Baseball.

Timber Rattler interns receive a salary of $1200/month and are expected to maintain a very challenging schedule throughout the internship. Interns are expected to be at all home games as well as play key roles in executing special events taking place at Neuroscience Group Field, including but not limited to the Jordan Love Charity Softball Game, the WIAA State Tournament, the High School All Star Game, and Concerts. Comp time can be earned throughout the season to help alleviate the challenging schedule.

If a career in sports is what you desire, an internship with a sports team can be a great benefit. Not only is it an important step professionally, but it's also a great way to build relationships and network in a fun, fast paced and exciting environment. Past interns have used their experience with the Wisconsin Timber Rattlers to go on to bigger and better things internally, with another team or in a desired field of interest.


BOX OFFICE INTERNSHIP
The Box Office Intern will assist the Box Office Manager and Ticket Sales Intern with handling ticket orders via phone, in-person, or online. The Box Office Intern will also help manage ticket information in the ticketing system and keep records current and accurate using CRM. Responsibilities will also include assisting other departments when requested or needed. All job tasks should be performed in compliance with the philosophy, policies, goals, and budget of the Wisconsin Timber Rattlers / Third Base Ventures.

Other duties of the Box Office Intern will consist of making ticket calls, providing customer service to current and potential ticket package holders, and maintaining ticket window and will-call operations for the duration of the season.

Essential Functions

• Provide outstanding customer service to all fans looking to purchase tickets or ask ticket or stadium related questions.
• Operate ticketing software and CRM to keep records current and accurate.
• Assist with mailing of ticket sales materials.
• Data entry and running ticket/demographic reports.
• Promote and sell all types of inventories to clients, providing suggestions for new items and upselling.
• Keep accurate records of specialty ticket package purchasers and communicating timeline of events.
• Assisting with tabling events to promote individual and season tickets throughout the community.
• Maintain cleanliness and organization of the box office throughout the duration of the season.

Skills/Qualifications

• Strong customer service skills and ability to professionally interact with fans.
• Experience with proper phone etiquette.
• Ability to multi-task and work in a fast-paced environment while staying organized.
• Team minded and the ability to work both alone and as a group.
• Problem solving and conflict management.
• General experience or skills with Microsoft Office Platforms including but not limited to Microsoft Excel and Microsoft Outlook.
• Willingness to learn and try new things.

Other duties would include assisting the front office staff with other tasks as they arise, tarp pulls on both gamedays and non-gamedays, along with assisting with the game day staff development. Representatives will have an opportunity to shadow and learn about other departments as well.

Can be used for college credit if needed.

Start Date: April/May 2025

Salary: $1,200/month

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. When are you available to start the internship?

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