Broker Agent Service Senior Analyst - National Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

In this position Broker Agent Svc Sr Analyst you will play a key role in supporting Medicare & Retirement Agent On-Boarding by analyzing customer and partner needs, developing solutions that align with the vision of the team, and supporting program-level operational readiness for the Telesales and Field Sales organizations. You will provide exceptional customer service to all internal staff and external customers. In this role you will contribute to some advanced processing, providing input on tactical and strategic needs, assisting in several projects that have direct customer, partner, and agent impact.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Assesses and interprets customer needs and requirements, translating them into operational plans, projects, and enhancements that support the Telesales and Field Sales organizations
• Acts in a subject matter expert role to others for interdepartmental team efforts, such as updates to the production systems and seasonal ramp planning
• Serve as an additional level of support for our internal team members, partnering to drive program-level license, appointment, and access readiness
• Regularly monitors readiness indicators and metrics including ready to sell, current service level agreements, and others, and then takes appropriate action
• Solves moderately complex problems and/or conducts moderately complex analyses
• Along with business partners and reporting support, identify and champion end-to-end quality assurance efforts that minimize hassles for our business partners and rework for our team
• Acts as a resource for others with less experience, providing training and mentorship to new team members, seasonal workers, and vendor partners
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Provides explanations and information to others on difficult issues
• Acts as a team lead for process improvement initiatives
• Ability to lead small teams and provide coaching and feedback as needed with some assistance
• Perform other related duties as required to achieve the goals and objectives of the company and department

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 5+ years of experience with Microsoft Office, including Word, Excel and Outlook
• 4+ years of experience in a production or analyst role
• Intermediate level of proficiency with insurance industry licensing requirements
• Intermediate level of proficiency with process improvement

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $23.22 to $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

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