Business Analysis

IDEALFORCE has a Contract position available immediately for a  Sr. Business Analysis to join our customer in Phoenix AZ. This is a Hybrid  Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.

Job Description:
The position exists to triage and resolve production support issues for the WellSky Claims processing application - engaging with WellSky product support as necessary - and to define future state business processes and functional specifications.
The position requires high level of analytical skills, organizational skills, sound judgment and decision-making ability, excellent verbal and written communication skills, and the ability to work collaboratively across various teams.

• Serves as an internal consultant and subject matter expert for the WellSky Claims processing application
• Provides analysis and support to triage functional and/or technical issues o Consult/engage with product/development support, as required, to resolve reported issues
• Provides support for system configuration updates, feature enhancements or changes to client specific workflow to meet evolving business and user needs
• Develops, reviews, and elicits requirements, specifications, business processes and recommendations related to proposed enhancements
• Evaluates and recommends business process improvements within the scope of supported business application.
• Coordinates management and execution of testing activities for system enhancements
• May assist with coordination of workflow, training, and mentoring of support staff, as required
• Delivers presentations, communicates relevant project information to management and peers, and serves as key participant in team and customer meetings.
•  Performs all assigned duties in compliance with internal SOPs and external regulations.
• Performs all other duties, at the discretion of management, as assigned.
• Assures high quality customer service to all customers.

 
 
Skills Required 

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. 
• Effective oral and written communication skills.
• Able to organize, prioritize, and execute a variable workload and multiple priorities.
• Must have good customer service and interpersonal skills.
• Ability to work in a team environment and participate as an active team member. 
• Must have analytical, statistical, personal organization, and problem-solving skills. 
• Must have proficient computer skills.

To include:
o Basic office applications (Microsoft Office, Google Suite, or equivalent)
o Familiarity with project management or life cycle management applications (Project, Jira, Rally, Azure Devops, or equivalent)
o Reporting/data analysis skills with SQL or business intelligence tools (Nice to have) 
  
Experience Required 
o Knowledge of applicable business application(s) required.
o Knowledge of system development life cycle, and project management principles required.
o Five years of specific business applications experience required as a Business Analyst, Systems Analyst or Systems Administrator 
  
Education Required 
Bachelor's degree or equivalent combination of education and experience required. 
  
Additional Information Requires Level 1 Fingerprint Clearance Card This position is a hybrid requiring some on-site presence (initial training/onboarding) When going through training there will be some onsite work as well as when they pick up equipment/badge. 1-2 TIMES a month Exceptions include: any required training, equipment pickup/service, and quarterly team meetings/gatherings.

  THIRD PARTY CANDIDATES:
Email your candidate/s resume to  jb dot resumes at idealforce.com  along with the following details: Rate, Current location and Availability.

Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.