Business Analyst 5

IDEALFORCE has a CONTRACT position available immediately for a Business Analyst 5 to join our customer in Lansing, MI. This is an Hybrid position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.

Job Description
Position Title:  Business Analyst 5

Short Description:   Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings.  Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.

Complete Description:

• Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
• Ability to obtain and report business and technical requirements
• Facilitate review sessions to discuss projects
• Excellent customer and communication service skills
• Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
• Disseminate information effectively to all technical teams, customers, and technical managers
• Understand a large (enterprise) and complex network environment

Skills, Experience and Education: 

• Bachelors Degree, Required
• Organization and Prioritization skills are Mandatory
• Communication and Interpersonal skills are Mandatory
• Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
• Minimum 1-3 years experience with Clarity is Preferred
• Minimum 3-5 years experience with Microsoft Project and Excel is Required
• Minimum 2-3 years experience with DevOPs is Preferred
• Minimum 3-5 years experience with Remedy/Helix is Required
• Minimum 3-5 years working within a Telecommunications environment is Required
• Minimum 3-5 years experience in a large Enterprise setting is Required
• Minimum 3-5 years work experience with multiple network platforms is Required
• Minimum 3-5 years working with multiple network lines of service is Required
• Minimum 5+ years dealing with customers is Required

THIRD PARTY CANDIDATES:
Email your candidate/s resume to  jb dot resumes at idealforce.com  along with the following details: Rate, Current location and Availability

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.