Business Analyst/ Case Manager

An employer is looking for Business Analysts in the San Diego, Ca area. These candidates should be able to use business analysis skills and due diligence to research the root cause of escalated member cases. Business Analyst will then provide a resolution on such escalated member case. Always an influx in cases due to the new year and will need help with the volume of requests.
- Focuses on case resolution with emphasis of coverage issues to ensure no discrepancies exist among systems, with our members' complaints
- Supports daily Business Case Development through timely analysis and resolution of member complaints by performing research and review through multiple systems.
- Perform / timely follow up through member cases.
- Ability to communicate with members when required.

Typical: 8:00AM-5:00PM or 7:00AM-4:00PM, considering corresponding breaks, final schedule depending on business needs per the role assigned Commitment and availability to working OT weekdays and maybe weekends if business requires

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 3 years' experience as a Business Analyst or analytical role or case management
- Experience with case management
- Previous customer service experience
- Microsoft Suite (excel, outlook)
- Experience in healthcare or insurance industry
- Experience creating pivot tables, inputting, and exporting data in Excel
- Flexibility to adapt to and to follow ongoing process changes
- Must be able to proactively work in a collaborative Team Environment, demonstrating development of positive relationships with peers
- Analytical skills -- a must, in order to perform accurately and timely on cases, to ensure a first time full resolution is achieved
- Great communication skills to timely provide feedback on issues that might affect multiple members

Nice to Have Skills & Experience
- Case resolution experience
- Root cause analysis
- Previous Kaiser experience
- SharePoint experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.