Description: 

This position will manage coordinate and implement the maintenance development and publication of business reports and analysis to support the TS department. Primary responsibilities will include but are not limited to the support of SOW Logix internal trackers and other support systems. This position will support Power BI reporting and the development of new reporting while also supporting and enhancing the current Power App application. Successful candidate will have deep knowledge of administrating and developing reports/solutions with Microsoft products. The candidate ill troubleshoots diagnose resolve and document end user and system support cases. This position qualifies for 50/50 remote. Training will need to be in person to start.

Responsibilities

Develop maintain and administer Power BI dashboards Power Apps Power Automate and their interfaces

Handle customer technical support cases for MS Power BI MS Power Apps and SharePoint

Generate ad-hoc data requests via Azure SQL DB

Maintain application functionality by testing components to new and current solutions

Review and update supporting documentation and templates as continuous improvement for enterprise apps in Technology Services

Identify opportunities for process improvement and streamlining processes

Provide administration support for the applications\on the team including troubleshooting issues

Developing and maintaining relationships with suppliers as well as internal teams

Financial data analysis to include an understanding of estimated and actual technology expenses

Assist in all aspects of Statement of Work Approval Process.

These activities include but are not limited to:

Reviewing statements of works and other contracts

Understand time and materials and fixed bid contracts

Identify incorrect inconsistent and incomplete data entries in the designated contract approval workflow on a continuous basis.

Work closely with suppliers to ensure statements of work are meeting standards

Develop relationships with appropriate contacts within TS management and Finance

Keep information confidential based on client's confidentiality procedures

Qualifications

Bachelor's degree or higher from an accredited college/university in Information Technology Computer Science Engineering Business Administration nor equivalent and five or more years professional experience in the information systems field

Experience with Microsoft Power BI Power Automate and Power Apps

In-depth knowledge of Excel including Pivot tables and Excel functions

Possess strong project and process documentation skills

High level proficiency in supporting customers through excellent listening and strong commitment to service excellence

Proficient written/verbal communications skills including the ability to explain complex scenarios to others with varying levels of expertise throughout the organization

Ability to interact effectively with various levels within the organization

Must be a self-starter pro-active have strong quantitative analysis skills and be able to work under time and performance pressures.

Ability to multi-task and meet deadlines in a fast-paced team environment

High level of comfort working within cross-functional teams

Excellent teamwork skills

Preferred Skills

Strong data visualization tools report writing critical and data analytic skills

Interactive dashboard building experience

Technology Services experience

Education: Bachelors Degree

Additional client information: