Business Office Supervisor AdventHealth Sports Med & Rehab - Celebration

All the benefits and perks you need for you and your family:

• Benefits and Paid Days Off from Day One
• Student Loan Repayment Program and Career Development
• Management Positions & Career Path Opportunities Available
• Whole Person Wellbeing Resources

Highlights of working for AdventHealth Sports Med & Rehab:

• Working alongside Board Certified Clinical experts & a team dedicated to quality improvement and Evidence-based practice
• Broad clinical education support & opportunity
• Ongoing Clinical Improvement internal education
• Continuing Education Funds
• Medbridge subscription for all clinicians
• Research focused care, with state-of-the-art technology and equipment
• Learning Health System culture involvement
• Active participation in state and national physical therapy associations
• Be part of a Team of Winning Care that supports: Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack .

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift: Clinic hours - M-F 6am - 7pm, shifts vary

The community you'll be caring for: Sports/Ortho Physical Therapy Patients

Location: 400 Celebration Place, Suite C200; Celebration, FL 34747

The role you'll contribute:

When you join our team of over 40 Outpatient Clinics across Central Florida, you will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We serve patients Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties with a dedicated Team of therapists, clinicians and staff willing to carry on AdventHealth's mission in the communities we serve.

The Business Office Supervisor applies performance management and coaching principles that promote a positive and encouraging work environment. Ensures all patient accounts are created, verified and authorized in a timely manner. Conducts appropriate follow up for account completion and professional up-front collections in all registrations. Provides team members with tools and training needed to assist in meeting accuracy standard goals and minimize department registration errors, rejections, and avoidable denials. Takes responsibility for patient satisfaction and employee engagement scores. Performs supervisory duties in absence of Manager. Actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

The value you'll bring to the team:

• Accountable for day-to-day functions of all areas of registration and patient accessibility and flow. Ensures all patient accounts are created (and have authorization), in a timely manner with appropriate follow up for account completion and professional up-front collections in all registration areas. Identifies problems proactively for expedited resolution. Supports department and team by ensuring patients are registered through system protocols accurately and timely. Assists with registration, as needed. Accountable for flexing schedule as needed to cover staffing gaps. May perform cashiering functions and other duties as required.

• Ensures team success in meeting and exceeding stated monthly collection goals. Holds staff accountable for individual goals set by management and department. Provides encouragement, education, and training to motivate team members in collections. Ensures proper price estimation tools are utilized to aide in upfront collections. Reviews and communicates all collection reports, in a timely manner, to team and follows up with team members as needed. Consistently ensures team members understand the importance of clear and thorough financial and insurance assessments, as well as, accurate demographic and insurance information Works closely with clinical partners Works closely with clinical partners and physicians to ensure patients' full Plan of Care is approved, authorized and scheduled. Serves as the "supervisory"/first point of contact for consumer inquiries or complaints to provide optimal support and resolve challenges that may arise. Communicates to clinical partners when registration or scheduling delays occur and ensures all steps are taken to educate team on how to avoid future delays

• Works closely with clinical partners Works closely with clinical partners and physicians to ensure patients' full Plan of Care is approved, authorized and scheduled. Serves as the "supervisory"/first point of contact for consumer inquiries or complaints to provide optimal support and resolve challenges that may arise. Communicates to clinical partners when registration or scheduling delays occur and ensures all steps are taken to educate team on how to avoid future delays

• Provides team members with tools and training needed to meet accuracy standard goals, minimize department registration errors, rejections, and avoidable denials. Monitors work items and task lists for timely completion. Trains and assists team with strategic scheduling to successfully meet budgeted volume and visit goals

• Communicates staffing needs with manager. Provides continual coverage, as required, to offer prompt patient service and be available for various registration needs. Limits use of overtime by monitoring productivity and adjusts staff as necessary based on volume. Communicates budget information to team and engages team in ways to reduce cost and create efficiencies

Qualifications
The expertise and experiences you'll need to succeed:

• 1 year Leadership Experience

• Bachelor's degree in Health Services Administration or other related medical or business field OR equivalent healthcare experience

• One-year team lead or supervisory experience within healthcare and/or related field

• Two years in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, contract management)

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