Business Office Supervisor AdventHealth Sports Medicine & Rehab - Daytona Beach

All the benefits and perks you need for you and your family:

• Benefits and Paid Days Off from Day One
• Career Development and Growth Opportunities
• Whole Person Wellbeing Resources
• Debt-Free Education (Certifications and Degrees without out-of-pocket tuition expense)
• Be part of a Team of Winning Care that supports Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday-Friday 7am-4pm

Location Address: 305 Memorial Medical Pkwy. Suite 100 Daytona Beach FL, 32117

The role you'll contribute: The Business Office Supervisor applies performance management and coaching principles that promote a positive and encouraging work environment. Ensures all patient accounts are created, verified and authorized in a timely manner.
Conducts appropriate follow up for account completion and professional up-front collections in all registrations. Provides
team members with tools and training needed to assist in meeting accuracy standard goals and minimize department
registration errors, rejections, and avoidable denials. Takes responsibility for patient satisfaction and employee
engagement scores. Performs supervisory duties in absence of Manager. Actively participates in exemplary customer
service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth
Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and
accrediting bodies.

The value you'll bring to the team:

• Accountable for day-to-day functions of all areas of registration and patient accessibility and flow. Ensures all patient
accounts are created (and have authorization), in a timely manner with appropriate follow up for account completion and
professional up-front collections in all registration areas. Identifies problems proactively for expedited resolution.
Supports department and team by ensuring patients are registered through system protocols accurately and timely. Assists
with registration, as needed. Accountable for flexing schedule as needed to cover staffing gaps. May perform cashiering
functions and other duties as required.
• Ensures team success in meeting and exceeding stated monthly collection goals. Holds staff accountable for individual
goals set by management and department. Provides encouragement, education, and training to motivate team members in
collections. Ensures proper price estimation tools are utilized to aide in upfront collections. Reviews and communicates
all collection reports, in a timely manner, to team and follows up with team members as needed. Consistently ensures
team members understand the importance of clear and thorough financial and insurance assessments, as well as, accurate
demographic and insurance information
• Works closely with clinical partners Works closely with clinical partners and physicians to ensure patients' full Plan of
Care is approved, authorized and scheduled. Serves as the "supervisory"/first point of contact for consumer inquiries or
complaints to provide optimal support and resolve challenges that may arise. Communicates to clinical partners when
registration or scheduling delays occur and ensures all steps are taken to educate team on how to avoid future delays
• Provides team members with tools and training needed to meet accuracy standard goals, minimize department
registration errors, rejections, and avoidable denials. Monitors work items and task lists for timely completion. Trains and
assists team with strategic scheduling to successfully meet budgeted volume and visit goals
• Communicates staffing needs with manager. Provides continual coverage, as required, to offer prompt patient service
and be available for various registration needs. Limits use of overtime by monitoring productivity and adjusts staff as
necessary based on volume. Communicates budget information to team and engages team in ways to reduce cost and
create efficiencie

Qualifications
The expertise and experiences you'll need to succeed:

Minimum qualifications:

• Bachelor's degree in health services administration or other related medical or business field OR equivalent healthcare experience
• 1 year team lead or supervisory experience within healthcare or related field
• 2 years in Patient Access/Patient Financial Services department or related area (registration, finance, collections, customer service, medical office, contract management.

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