Business Operations Analyst HFHP - Workforce Management

Job Description

POSITION SUMMARY

Compile, analyze and interpret data to make strategic and tactical recommendations to business leaders. Apply descriptive statistical data to business operations and present recommendations to leadership in a meaningful format. Consult with the business client to understand, define and provide information to inform the problem and recommend solutions. Work closely with business process owners to integrate data analytics into business processes to improve business performance. Participate in projects requiring reporting of key metrics, business requirement definition, building test and control plans. May partner with technology and project groups to define business requirements, perform user acceptance testing and implement changes.

PRIMARY ACCOUNTABILITIES

• Understand business operations and customer requirements to determine best approach to providing information to solve business questions and problems.
• Pull and manipulate data from various sources. Assists in the collection, consolidation, and validation of required information and data to maintain data integrity.
• Create reports, trends, scorecards and dashboards for compliance and executive decisioning purposes.
• Perform data and root causes analysis, advising and providing leadership the tools, data and information required to make business decisions.
• Develop reports & end user tools eliminating manual processes.
• May prepare compliance reports by interpreting technical specifications, pulling the data, analyzing and validating data and preparing reports.
• May analyze and trouble shoot system and application issues and work with appropriate parties to resolve.
• May support projects or process improvement initiatives with business requirements definition, building test plans, process mapping and control plans.

Qualifications:

MINIMUM QUALIFICATIONS

• Education: Bachelor's Degree in Business Administration, IT, Computer Science, Health Care Administration, Math, Statistics or related field or 4 years experience in data, reporting and/or analysis in lieu of a degree.
• Licensure: None Required
• Certification: None Required
• Work Experience: Two years in a data, reporting or analysis role.
• Knowledge/Skills/Abilities:
  
  • Knowledge in essential Microsoft Office applications especially Excel & PowerPoint.
  • Knowledge in data handling techniques.
  • Ability to build relationships and communicate at all levels in organization.
  • Detail oriented.

PREFERRED QUALIFICATIONS

• Education: No additional education required.
• Licensure: No additional required.
• Certification: No additional required.
• Work Experience: No additional required.
• Knowledge/Skills/Abilities: Exposure to Lean principles and techniques.

PHYSICAL REQUIREMENTS
Sedentary - Office Workers

• Sedentary work involves sitting most of the time.
• Walking and standing or lifting more than 10 pounds are required only occasionally.
• Must be able to tolerate long periods of computer time a day.