Business Process Analyst

Description

SAIC is seeking a Business Analyst to support the evolution of our National Oceanic and Atmospheric Administration (NOAA) National Marine Fisheries Service (NMFS) as they migrate on-premise applications to Oracle Cloud Infrastructure. This position requires a broad range of skills to support business process analytics, requirements management, service requests, technical documentation, and systems operations. The selected candidate will support more senior technical team members across a broad spectrum of cloud implementation and management activities. Candidate will be afforded opportunities to extend their skillsets and achieve professional growth.

Responsibilities:

• Support the Architect, Engineer, and DBA in managing and maintaining Oracle Cloud Instances.
• Assist the onboarding and migration team.
• Assist the Architect, Engineer, and DBA in managing system patches and releases for cloud-based applications. This includes developing and distributing communications to the user community and stakeholders regarding these activities.
• Assist the Architect, Engineer, and DBA in continuously monitoring system performance and recommending improvements.
• Document all relevant needs, issues, requirements and other items into a tracking system, such as JIRA or GIT, to inform technical fixes and tenancy level needs.
• Triage service requests and complex issues, effectively communicating business impact and resolutions by collaborating with business users, utilizing troubleshooting skills and functional expertise.
• Support security standards within the environment.
• Support ticketing, issue tracking and management, and other operational processes to support the efficient operation and maintenance of Oracle Cloud Infrastructure (OCI).
• Assist with developing documentation and training materials.
• Support the onboarding team in ensuring data accuracy, consistency, and completeness throughout all migration processes.
• Assist in the execution of testing activities, including unit testing, integration testing, and user acceptance testing, to validate system configurations and ensure compliance with functional and technical specifications.

Qualifications

Qualifications

• Education:

• Bachelor's degree (BS) in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline.

• Seven (7) experience or more years of demonstrated experience in the following:

• Excellent verbal and written communication skills and the ability to interact with a diverse group of executives, managers, and subject matter experts.
• Hands-on functional/product and/or technical experience in an IT Infrastructure environment, preferable cloud based and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
• Proficiency in MS Word, Excel, PowerPoint, Visio and SQL.
• Strong data analysis skills.
• Ability to work independently with minimal direction.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
• Proven experience in troubleshooting and resolving user issues, answering business questions, and providing data analysis to support decision-making.
• Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.
• Ability to develop, document and utilize templates for operations and maintenance, requirements gathering, governance and other items as needed.
• Knowledge of an IT Service Management (ITSM) procedures and practices.

Clearance:

• Must be a US citizen with the ability to obtain and maintain a Public Trust Clearance

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.