Business Support Administrator

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

CSS Executive Office and Chief of Staff Team are looking for an experienced, highly motivated executive Business Support Administrator with a passion for delivering customer success. As an Business Support Administrator, this opportunity will allow you to accelerate your career growth, hone your problem-solving and collaboration skills while you deepen your Executive Business Administration and Business Management proficiency.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Response and Resolution:

• Calendar Management and Meeting Logistics
• Provides highly strategic calendar management (e.g., high profile, high risk, large-scale impact) based on deep knowledge of business and executive needs, while upholding the highest degree of integrity (e.g., highly sensitive, highly confidential topics) and maintaining confidentiality.
• Uses discretion to make independent decisions to prioritize customer/partner meetings and urgent escalations, while balancing the overall rhythm of business (ROB).
• Uses executive maturity and judgement to lead/own multiple decision-making processes, in close partnership with stakeholders and peers.
• Engages with external C-Suite/Board of Directors (BOD) executives to represent Microsoft. Manages complex ambiguity and remains calm in high-stress situations.
• Cross-Functional Collaboration and Communication
• Draws from and utilizes a vast internal/external network to support the executive leader''s work and Microsoft''s charter. Uses executive maturity, independent judgment, discretion, business insights, and perspectives to drive collaboration and communication. Communicates with executive external partners, customers and third parties. Represents the office and acts as an extension of manager/team''s brand and Microsoft''s core values through written and verbal communication.

Readiness:

• Leads by example by demonstrating executive presence, encouraging others to raise their own standards of excellence, and setting a foundation for success.
• Navigates complex organizational challenges by influencing with high impact and exhibiting diplomacy, tact, and empathy.
• Proactively seeks feedback on performance, invests in training leadership opportunities, and maintains self-awareness.
• Leads the Admin and Executive Admin community across the CSS org. Ensure each team has the right admin/EA resourcing.
• Resource Management (Hardware/Supply Management, Purchase/Expense Management Financial Management)
• Owns expense management for the executive office. Educates administrative team on Microsoft policy to ensure compliancy across team/division/organization and escalates issues as needed.
• Manages, influences, and communicates processes, policies, and procedures, leveraging understanding of the parts of the business and their inter-connection within Microsoft as a whole. Functions as interim approver for executive office.

Product / Process Improvement:

• Team Management Support (Headcount Management, Recruitment, Onboarding/ Offboarding)
• Collaborates with Global Talent Acquisition (GTA) to facilitate internal and external recruitment efforts, and partners with hiring managers to ensure a smooth process.
• Lands onboarding activities (e.g., ordering new-hire equipment, setting up workstations, distribution lists, security groups) and provides support to new employees, vendors, and interns as an essential contact for questions and company information.
• Lands and manages headcount management activities including transfers/departures, reporting, onboarding, offboarding, and transactions within headcount management tools.

Business Integration:

• Creates, builds, and manages annual rhythm of business (ROB) with executive and Chiefs of Staff, including fiscal-year calendar and executive meeting schedule
• Informs ROB strategy; uses discretion to determine and drive execution plans as well as align ROB and resource needs.
• Directs continual implementation and flexibility of the ROB in partnership with peers (e.g., Chiefs of Staff). Ensures team members follow ROB and map their planning to established cadences.
• Travel Management
• Owns the coordination, logistics, and direction for events and offsites.

Other:

• Embody our culture and values

Qualifications:

Required Qualifications:

• 7+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management.
  
  
• Experience using Microsoft productivity software including Outlook, Word, Excel, PowerPoint AND experience using OneNote, SharePoint, Teams, Power BI or similar reporting and collaboration tools.

Other Qualifications:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology)
  • OR equivalent experience.
• 4+ years experience serving as mentor or direct/indirect (e.g., team leader) supervisor to others.
• 5+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).

Business Support ATR-E - The typical base pay range for this role across the U.S. is USD $32.16 - $64.90 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.08 - $71.25 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until August 28, 2024

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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