Business Systems Analyst IV

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title: Business Systems Analyst IV
Location: US - CA - Remote

Summary:

• The main function of a this role is to triage, address, and resolve support & enhancement requests for enterprise HR applications (primarily focused on Workday).

Job Responsibilities:

• Monitor, triage and deliver support requests, including:
• Create & Update basic ad-hoc Workday report requests; partner with Workday admin team on complex report requests
• Create & Update locations in Workday
• Review & analyze Workday & SpringCM access requests according to existing processes
• Support requirements gathering, Systems & UAT testing, and stakeholder communication on enhancement requests

Skills:

• Workday reporting experience required
• Basic knowledge of Workday security & access administration
• Requirements gathering & refinement
• UAT test script creation & UAT management
• Timely and clear updates on request tickets
• Strong ability to partner with business stakeholders and engineering teams to deliver enhancements & support
• Strong ability to work independently and manage one's time.

Top Skills:

• Workday report creation & update
• Clear communication & ability to clear dfine report requirements
• Simultaneously manage a number of requests in our ticket management system.

Preferred Qualifications:

• Workday reporting expertise & service management/ help desk experience handling with requests, following request processes.
• Workday security familiarity is a very nice to have but not required.

Education/Experience:

• Bachelor's degree in a technical field (or equivalent experience) preferred.