Call Center Agent - (Sunday thru Thursday 2pm - 10:30pm)

Position Summary :

This is a call center agent position in the Telecom Service Center. The position calls for processing a high volume of incoming calls for the JH institutions. This would include providing directory assistance, patient information, paging services and physician's answering services. The position calls for excellent communication and customer service skills.

The position is onsite for the first two months (training period) and will switch to hybrid once the training period ends. While hybrid, the position would allow you to work almost fully remote, only coming into the office once a month.

The position is Contract to Hire. After 6 months you will be converted to a permanent employee with excellent benefits.

Competencies :

A. Education:

Requires a high school level of knowledge in reading, writing, and mathematics.

B. Knowledge:

Requires general PC skills, including proficiency in the MS Office Suite, use of the internet and data entry skills.

C. Skills:

D. Required Licensure, Certification, Etc.:

E. Work Experience:

F. Machines, Tools, Equipment:

Keyboard-must type at least 35-40 wpm. Excellent verbal and written communication, telephone manner, interviewing and interpersonal skills to interact with patients and staff, families, members of the health care team and external agencies. Analytical skills to resolve customer problems. Analytical skills to ensure proper on call scheduling and pager database maintenance. The ability to use search criteria to find information and perform duties. T he ability to remain calm and composed during an emergency or crisis.

None

Six months of related experience in a medical office, hospital, call center or customer service environment.

Requires proficiency on multi-line phone and ACD system, PC, copier, fax machine, calculator, all hospital information applications (scheduling, databases, etc.) and any other technology applications required for the position (MS Office Suite, email, etc.)