Call Center Agent

Great Neck Plaza, New York

Employer: Medix
Industry: Revenue Cycle
Salary: Competitive
Job type: Part-Time
Call Center Agent

Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.
  • Manage calls from patients requiring medical care and provide / gather information needed
  • Take electronic messages and convey information to respective medical care providers
  • Screen and transfer calls to the appropriate person/department
  • Assign pending documents into a patient's chart within the EMR system
  • Provide excellent customer service
  • Other duties as assigned by managers and leads

Requiments:
  • High School diploma or GED.
  • One-year medical office experience.
  • Health care receptionist or call center experience preferred.
  • HIPAA knowledge.
  • Knowledge of nsurance regulations, policies, and procedures.
  • Experience with medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
  • Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech.

Skills:
  • Strong communication skills, verbal and written.
  • Extensive customer service experience.
  • Proven ability to multi-task.
  • Computer skills, being proficient with Windows based software.
  • Strong problem-solving skills and ability to think quickly, professional, and efficiently.
  • Ability to represent our organization in a professional manner.

Schedule: Full time, M-F 8am-5pm

Location: Great Neck, NY **ON SITE**

Apply now!
Created: 2024-06-18
Reference: 228229_1718634817
Country: United States
State: New York
City: Great Neck Plaza

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