Call Center Agent

Erie, Pennsylvania

Employer: UPMC Senior Communities
Industry: Hospital
Salary: Competitive
Job type: Part-Time
UPMC welcomes your application to join our team as a part-time Call Center Agent! Available for all shifts, with a primary focus on the 2nd shift. Includes working holidays and weekends. Apply today and work alongside a phenomenal team at UPMC!!

Responsibilities:
  • Responds to emergency situations by following specific protocols, including overhead announcements, pager notifications, phone calls, and mass notification software.
  • Organizes communication between UPMC Hamot and regional hospitals to streamline patient transfers while maintaining top-quality care.
  • Provides service to the UPMC Hamot community, patients, families, and staff, ensuring the confidentiality and integrity of all data through physical and electronic measures.
  • Utilizes Call Center applications for effective inter and intra-communication, including call transfers, overhead announcements, patient transfers, after-hours answering service, staff paging, and centralized scheduling.
  • Acts as an answering service representative for multiple Specialty and Primary Care agencies, offering after-hours support and following protocols set by physician office management.
  • Communicates customer and staff complaints or concerns to the Call Center Supervisor/Coordinator or Lead Call Center Agent.
  • Manages inventory of special needs patient equipment, including signing equipment in and out and maintaining accurate records.
  • Provides after-hours call-out service and support for multiple Specialty and Primary Care agencies, adhering to protocols established by physician office management.


Qualifications:

Required:
  • High School graduate or equivalent.
  • Two years' experience in a position with direct public contact providing customer service.

Preferred:
  • Independent thinker
  • Excellent communication and negotiation skills
  • Ability to collaborate with diverse departments in high pressure situations
  • Knowledge of medical terminology
  • Computer skills experience
  • 1 year of call center experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-08-22
Reference: 6273311966
Country: United States
State: Pennsylvania
City: Erie
ZIP: 16546

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000

Similar jobs: