Call Center Customer Service Agent

Position Title: Call Center Customer Service Assistant
Location: Los Angeles, CA
Employment Type: Full-Time
Reports to: Call Center Supervisor/Manager
Salary: Competitive, based on experience

Job Summary:

The Call Center Customer Service Assistant will be responsible for handling incoming calls, emails, and chats from customers, addressing inquiries, resolving issues, and providing general information about our products and services. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a commitment to customer satisfaction.

Key Responsibilities:

• Customer Interaction: Answer inbound calls, emails, and chats in a professional and friendly manner.
• Problem Resolution: Identify and resolve customer issues promptly and accurately, escalating to higher levels of support when necessary.
• Follow-Up: Ensure timely follow-up on customer inquiries and issues to ensure satisfaction.
• Feedback: Collect and report customer feedback to help improve products, services, and customer experiences.
• Team Collaboration: Work closely with team members and other departments to ensure seamless customer service.
• Adherence to Policies: Follow company policies and procedures, including those related to privacy and confidentiality.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Strong verbal and written communication skills.
• Excellent listening skills and the ability to empathize with customers.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using computers and customer service software (e.g., CRM systems).
• Ability to work in a fast-paced environment and handle high call volumes.