Our Large Healthcare client in Duluth, GA is looking for call center associates to join their team. If you are interested, please send an updated resume to [email protected] . Details are below.

Start date: 12/30/2019 and 1/6/2020

Shift times (after 6 weeks of training): 12/12:30pp/ End times 8/8:30pm (some Saturday hours will be required)

Pay Rate: $14/hr.

Training: 6 Weeks of Training, Training Hours: 9 am to 5 pm

Education: High School or GED required AND 2 years of RELEVANT experience.

** Candidate will be required to take an assessment test in order to be considered**

*2 years of call center experience required**

Essential Functions:

• Be available to handle member inquiries, answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.

• Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.

• Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.

• Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

• Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted.

• Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information.

• Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns

• Maintain awareness of the way performance and actions affect members and financial stewardship.

• Be open and receptive to feedback, and change behavior to improve performance.

Basic Qualifications:

• Two (2) years of call center experience

Education

• High School diploma or equivalent.

Additional Requirements:

• Minimum typing speed = 30 wpm at 5% Accuracy.

• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

• Ability to thoroughly understand a large, complex organization and its functional policies, processes, and customers.

• Excellent written and verbal skills.

• Ability to effectively interact and negotiate with diverse work units at all organizational levels. Demonstrate analytical and problem solving skills.

• Basic knowledge of mainframe and personal computers required.

• Demonstrate strong reading comprehension and writing skills to analyze and document interaction.

• Follow established procedures to meet customer/member needs.

• Demonstrates primary commitment to customer/member needs (before other requirements), intervening and taking immediate action as appropriate.

• Ability to read and respond clearly and succinctly.

• Ability to think critically.

• Excellent written and verbal skills.

• Demonstrate analytical and problem-solving skills.

• Ability to understand, interpret, act on, and direct own work based on analysis of a variety of statistical measurements of individual and contact center performance.

Please send recent resumes to [email protected]

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.