Call Center Customer Service Rep

A client of Insight Global is looking for Customer Service Representative to serve as the primary interface with our customers. This position will be responsible for acquiring inbound calls and emails, accessing the nature of the calls, and creating work orders in the IFS system.

Receive high volume inbound calls/emails, identify the nature of the calls and emails and document all information according to standard operating procedures.

Create work orders for service requests and relay information to appropriate dispatchers.

Obtain and accurately enter new customer information into the IFS system.

Distribute new customer form to accounts receivable manager for approval.

Maintain customer database master files.

Manage and distribute customer complaints accordingly.

Any other duties and responsibilities as assigned by the Manager.

6-month contract to hire

Compensation: $41,000.00 - $49,000.00

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

3-5 years data entry and call center experience or Administration experience coming from a high call volume environment

Ability to handle a fast-paced environment

Detailed orientated, ability to multitask and possesses great organizational skills

Must be able to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve information

Comfortable with Microsoft Windows environment including Excel and Word

Excellent writing and verbal communication skills

Nice to Have Skills & Experience

HVAC or similar industry experience

Experience with creating work orders for service requests or any experience with work orders

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.