Call Center Operator - Enterprise Call Center(Rockledge)
Cocoa Beach, Florida
Employer: Health First
Industry: Call Center
Salary: Competitive
Job type: Full-Time
Job Description
POSITION SUMMARY:
To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician referrals and physician after-hours call service; and general information from the general public.
PRIMARY ACCOUNTABILITIES:
Quality/No Harm:
Qualifications:
QUALIFICATIONS REQUIRED:
PHYSICAL DEMANDS:
MENTAL DEMANDS:
POSITION SUMMARY:
To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician referrals and physician after-hours call service; and general information from the general public.
PRIMARY ACCOUNTABILITIES:
Quality/No Harm:
- Page emergency codes within 60 seconds, 100% of the time.
- Accurately maintain the on-call ED physician schedule in IntelliDESK as well as the individual schedules.
- Demonstrate teamwork with all Call Center staff members.
- Complete accurate and timely computer data entry and call interaction documentation and consults, e.g., physician call service.
- Participate in department bi-monthly meetings including performance improvement processes.
- Perform superior service and be recognized by a fellow associate or patient at least once during the year.
- Goes above and beyond the call of duty to ensure the caller has a satisfactory outcome when placing the call.
- Maintain HIPAA regulations and guidelines with callers.
Qualifications:
QUALIFICATIONS REQUIRED:
- High School graduate.
- Some college preferred.
- Proven track record of successfully multi-tasking in a fast-paced environment
- Two years previous experience with direct or telephonic client interaction (or equivalent) strongly preferred, e.g., receptionist, call center representative
- Working knowledge of personal computers (experience with Windows operating system, database and word processing software preferred.) Ability to learn and operate new technology.
- Experience in healthcare setting preferred.
- Knowledge of medical terminology required (or willingness to be trained).
- Accuracy essential, e.g., spelling, transcribing names and phone numbers.
PHYSICAL DEMANDS:
- Extensive amount of sitting in one place at work station with some bending and light lifting. Little physical effort required.
- Work in a confined space. Majority of work time spent using the telephone and at a computer performing data entry and call response processing.
- Must be able to rotate shifts (day, evening, night, and weekend.) and hospitals.
- Manual dexterity sufficient to operate a computer, telephones, fax, copy machine and other office equipment.
- Ability to speak clearly.
- Ability to work with limited or no direct supervision for periods of time.
- Accurate typing of >35 WPM.
- Holiday rotation.
MENTAL DEMANDS:
- Must maintain high degree of mental agility, e.g., multi-tasking on a routine basis, anticipating needs, recalling information and data, piecing together bits of information necessary to meet needs of callers.
- Must constantly keep up-to-date on changes, new programs, on-call schedules, staff changes, etc., to be able to route calls appropriately.
- Must maintain positive telephonic interaction with patients, family members, public, physicians, associates, volunteers, others.
- Able to work in a stressful environment, dealing with alarms, code blues, disaster scenarios, angry callers, upset patients, demanding physicians.
- Able to maintain a positive attitude, mature demeanor and professional conduct at all times.
- Able to respond quickly and accurately to codes via paging.
- Must maintain confidentiality of patient and other restricted information on and off duty.
Created: 2024-05-18
Reference: 071670
Country: United States
State: Florida
City: Cocoa Beach
Similar jobs:
-
Security Operations Center - Operator
Bealls in Bradenton, Florida -
Registered Nurse Surgery Operations Room Women's Center
AdventHealth in Tampa, Florida -
Traffic Monitoring Operator/Call Center
AECOM Technology Corporation in Miami, Florida💸 $18 per hour -
Operator - Security Operations Center
Bealls in Bradenton, Florida -
Operation Center Specialist / Security Dispatcher - Health First Safety
Health First in Melbourne, Florida -
Coordinator of Call Center Operations
Hilton Grand Vacations in Orlando, Florida -
Operator Security Operations Center
Bealls in Bradenton, Florida -
Motor Vehicle Operator (Youth Center) - Flex
Commander, Navy Installations in Mayport, Florida -
Senior Operations Engineer (Contact Center)
Fisher Investments in Tampa, Florida -
Distribution Center Operations Manager
AMERICAN TIRE in Miramar, Florida -
Customer Care Operator - Enterprise Call Center(Cape Canaveral)
Health First in Melbourne, Florida -
Call Center Operator - Enterprise Call Center(Cape Canaveral)
Health First in Melbourne, Florida -
CHILD DEVELOPMENT CENTER OPERATIONS ASSISTANT (OA)
Air Force Special Operations Command in Hurlburt Field, Florida -
(SOC) Security Operation Center Analyst
Alvarez & Marsal in Tampa, Florida💸 $70000 - $90000 per year -
Operations Associate - The Avenues Center
JCPenney in Jacksonville, Florida -
Nurse Manager Operating Room at HealthPark Medical Center
Lee Health in Fort Myers, Florida💸 $42.09 - $56.83 per hour -
Guest Operations Manager, Kennedy Space Center
Delaware North in Orlando, Florida💸 $56900 - $76800 per year -
Registered Nurse Operating Room OR RN Women's Center
AdventHealth in Tampa, Florida -
Dispatch Operator, Kennedy Space Center
Delaware North in Merritt Island, Florida💸 $16.50 - $16.50 per hour -
Operation Center Specialist - Health First Safety
Health First in Melbourne, Florida