Call Center Representative

A client of Insight Global is looking for 2 Call Center Representatives to sit fully onsite in Middle River, MD. This candidate will work on a small team in a 365 by 7 call center. They will be responsible for taking and triaging calls based on the customer needs. They will need to be professional and able to communicate with a variety of different customers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 7-10 years of experience working in a call center
- Associates degree or years of in experience in lieu of
- Progressive leadership experience in call center setting
- Strong analytical skills
- Strong communication and professionalism
- Must be able to work weekends

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.